Job summary
Job post source
This job is directly from Sharecare
Job overview
The Program Engagement Representative at Sharecare is responsible for engaging with clients through calls to enroll and schedule them in health programs, contributing to the overall mission of improving health management.
Responsibilities and impact
Daily responsibilities include making outbound and receiving inbound calls, explaining platform features, documenting interactions, and adhering to HIPAA guidelines while meeting predetermined metrics.
Experience and skills
Candidates should have a GED or high school diploma, three years of experience in customer service, and strong computer skills, with preferred coursework in healthcare or related fields.
Company information
Sharecare is a leading digital health company focused on unifying health management through a comprehensive virtual health platform, aiming to make high-quality care accessible and affordable.
Job location and travel
This is a remote position with specific working hours and training requirements.
Company overview
Sharecare, Inc. is a digital health company that provides a comprehensive platform for individuals to manage all their health needs in one place. They generate revenue through a combination of subscription services, advertising, and partnerships with healthcare providers and employers. Founded in 2010 by Jeff Arnold and Dr. Mehmet Oz, Sharecare has grown through strategic acquisitions and partnerships, including the acquisition of Healthways in 2016, to expand its offerings and user base. The company focuses on personalized health solutions, leveraging technology to improve user engagement and health outcomes.
How to land this job
Tailor your resume to emphasize your excellent communication, customer service, and sales skills, as these are crucial for the Program Engagement Representative role at Sharecare.
Highlight your experience in making outbound and receiving inbound calls, as well as any relevant experience in a healthcare-related customer service environment to align with the job requirements.
Apply through various platforms including Sharecare's corporate site and LinkedIn to enhance your visibility and application chances for the position.
Connect with professionals in the customer service or healthcare divisions at Sharecare on LinkedIn and consider ice breakers like asking about their experiences with the company or expressing interest in their health programs.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'sales,' 'HIPAA guidelines,' and 'Microsoft Teams' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored and submitted through the best channels while also identifying LinkedIn connections to network with.
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