Job summary
Job post source
This job is directly from CareSource
Job overview
The Client Engineer III at CareSource provides advanced IT support and engineering solutions for end-user computing at remote sites, ensuring efficient and secure operation of client systems.
Responsibilities and impact
The role involves deskside support for complex hardware and software issues, managing incidents and service requests, collaborating on new technology implementations, executing patch management, deploying enterprise applications, managing mobile device solutions, assisting with secure remote connectivity, conducting user training, monitoring IT assets, and maintaining excellent customer service.
Experience and skills
Requires a High School Diploma or GED, with an Associate degree preferred, and 3-5 years supporting a 500+ user computing environment; strong knowledge of Windows and macOS, troubleshooting hardware, networking concepts, ticketing systems, patch management, application deployment, MDM solutions, and excellent communication and problem-solving skills; relevant IT certifications are preferred.
Work environment and culture
The job may require flexible scheduling including evenings, weekends, and on-call hours, with a general office environment and potential for extended periods of sitting or standing.
Job location and travel
The position supports remote sites, indicating a remote or distributed work environment with possible travel to various locations.
Company overview
CareSource is a nonprofit managed care organization that provides public health care programs including Medicaid, Medicare, and Marketplace plans. Founded in 1989 and headquartered in Dayton, Ohio, CareSource focuses on offering accessible and affordable health care services to low-income individuals and families. The company generates revenue through government contracts and premiums from its various insurance plans. CareSource has grown significantly over the years, expanding its services to multiple states and continuously enhancing its programs to meet the evolving needs of its members.
How to land this job
Position your resume to emphasize your experience in providing advanced IT support and engineering solutions for end-user computing, focusing on troubleshooting complex hardware and software issues in remote environments.
Highlight your proficiency with desktop operating systems like Windows and macOS, application deployment, patch management, and Mobile Device Management (MDM) solutions, as these are key to the Client Engineer III role at CareSource.
Apply through multiple channels including CareSource's corporate careers site and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with IT support and engineering professionals within CareSource on LinkedIn; use ice breakers such as commenting on recent technology implementations at CareSource or asking about their experience working in remote IT support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'patch management,' 'MDM,' 'application deployment,' and 'ticketing systems' to ensure it passes automated screenings.
Jennie Johnson's Power Apply feature can automate tailored applications across multiple platforms and identify relevant CareSource contacts for networking, allowing you to focus more on preparing for interviews and skill development.
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