Job summary
Job post source
This job is directly from Style Netbox
Job overview
The Customer Support Specialist at Style Netbox serves as the primary contact for clients, ensuring excellent support and contributing to the company's creative and client-focused mission.
Responsibilities and impact
The role involves responding to customer inquiries via multiple channels, resolving issues, collaborating with internal teams, maintaining records, providing feedback for service improvement, staying informed on company offerings, and assisting with client onboarding.
Compensation and benefits
The position offers competitive hourly pay of $29 to $33, a Monday to Friday schedule, paid time off, health and wellness support, and opportunities for growth and ongoing training.
Experience and skills
Candidates should have a high school diploma or higher, experience in customer support, strong communication and problem-solving skills, multitasking ability, proficiency with support software and CRM tools, and a positive professional attitude.
Career development
The job provides opportunities for growth within a creative and dynamic team, supported by ongoing training and development programs.
Work environment and culture
Style Netbox promotes a collaborative and inclusive work environment focused on creativity, precision, and exceptional client support.
Company information
Style Netbox is a marketing agency that combines artistry and strategy to transform brands through captivating stories, inspiring designs, and effective strategies.
Job location and travel
The position is based in Los Angeles, CA, with a standard Monday to Friday schedule and 8-hour shifts.
Unique job features
This role stands out by integrating creative agency values with client support, offering a unique blend of artistry and customer service in a dynamic environment.
Company overview
Style Netbox, based in Philadelphia, PA, specializes in creating and implementing communication plans and strategies to support brand initiatives and campaigns. The company offers a range of roles including Communications Coordinator, Social Media Agent, Marketing Agent, Data Entry Clerk, and Events Assistant, indicating a focus on marketing, social media, and administrative support. Style Netbox generates revenue through its marketing and communication services, leveraging a skilled team to enhance brand visibility and engagement. The company is actively hiring for various positions, reflecting its growth and dynamic work environment.
How to land this job
Position your resume to highlight your strong communication skills, problem-solving abilities, and experience with customer support software, as these are key for the Customer Support Specialist role at Style Netbox.
Emphasize your ability to handle multiple tasks efficiently, maintain detailed records, and collaborate with internal teams to ensure client satisfaction, reflecting the job's core responsibilities.
Apply through multiple channels including Style Netbox's corporate website, LinkedIn job postings, and other reputable job boards to maximize your exposure.
Connect on LinkedIn with current employees in the customer support or client services division at Style Netbox; ice breakers could include complimenting a recent company campaign or asking about their experience working within the creative team environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer inquiries,' 'CRM tools,' 'problem-solving,' 'client satisfaction,' and 'communication skills' to improve your chances of passing automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and enhancing your skills.
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