Job summary
Job post source
This job is directly from Flourish Research
Job overview
The Remote or Office Customer Service Representative at Flourish Research plays a key role in interacting with clients to resolve issues and promote products, enhancing customer satisfaction and company reputation.
Responsibilities and impact
The role involves handling customer inquiries via phone, email, and chat, providing product information, troubleshooting issues, processing orders and returns, maintaining records, collaborating with the team, and reporting potential issues to management.
Compensation and benefits
The position offers a competitive salary range of $60K to $80K, a benefits package, flexible work options including remote or office-based work, and opportunities for career growth.
Experience and skills
Candidates should have a high school diploma or equivalent, preferably some college coursework, 1-2 years of customer service experience, strong communication and problem-solving skills, proficiency with Microsoft Office and customer management systems, and the ability to remain calm under pressure.
Career development
The job offers opportunities for growth and career advancement within a dynamic and supportive team environment.
Work environment and culture
Flourish Research promotes a dynamic and supportive team environment with flexibility in work location to accommodate employee needs.
Company information
Flourish Research is a company focused on providing research services and values customer satisfaction and product promotion as part of its business.
Team overview
The candidate will join a collaborative team focused on optimizing customer experience and sharing knowledge.
Job location and travel
The position offers flexible work options, allowing employees to work remotely or from the office.
Unique job features
The role is distinguished by its flexible work options and a focus on proactive customer service and team collaboration.
Company overview
Flourish Research is a leading clinical research organization specializing in conducting Phase I-IV clinical trials across various therapeutic areas. They generate revenue by partnering with pharmaceutical, biotechnology, and medical device companies to manage and execute clinical studies, ensuring regulatory compliance and high-quality data. Established with a mission to advance medical knowledge and improve patient outcomes, Flourish Research has built a reputation for innovation, integrity, and excellence in clinical research, making it a pivotal player in the healthcare industry.
How to land this job
Tailor your resume to highlight your customer service experience, emphasizing your ability to handle inquiries via phone, email, and chat with professionalism and efficiency.
Showcase your communication skills, problem-solving abilities, and experience with customer management systems and Microsoft Office, as these are key qualifications for the role at Flourish Research.
Apply through multiple channels including Flourish Research's corporate website and LinkedIn to maximize your application visibility and chances of success.
Connect with current Customer Service Representatives or team members at Flourish Research on LinkedIn; start conversations by complimenting their recent posts about customer service strategies or asking about their experiences working remotely or in-office.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer inquiries,' 'troubleshoot,' 'customer satisfaction,' 'Microsoft Office,' and 'problem-solving' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify optimal application platforms, and discover LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and enhancing your skills.
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