Job summary
Job post source
This job is directly from EyeCare Partners
Job overview
The Patient Relations Specialist at EyeCare Partners plays a key role in the contact center by managing patient communications and scheduling to ensure a positive patient experience and support the company's mission of providing exceptional eye care.
Responsibilities and impact
The specialist responds promptly to patient calls, schedules appointments using NextGen software, documents patient information in the EMR, manages call flow to meet daily goals, and collaborates with team members to maintain efficient office workflow.
Compensation and benefits
The position offers competitive pay and comprehensive benefits including medical, dental, vision insurance, 401k, paid holidays, and paid time off.
Experience and skills
Candidates should have a high school diploma or GED, 1-3 years of call center or receptionist experience, preferably in healthcare, familiarity with NextGen or other EMR systems, strong communication and computer skills, and be organized and patient-friendly.
Career development
The company provides career experiences that offer opportunities for personal and professional growth in a rewarding work environment.
Work environment and culture
EyeCare Partners values a supportive and inclusive work environment that encourages teamwork, attention to detail, and a patient-friendly approach.
Company information
EyeCare Partners is the nation’s leading provider of clinically integrated eye care with over 300 ophthalmologists and 700 optometrists across 18 states, offering comprehensive eye care services through more than 650 affiliated practice locations.
Team overview
The role is part of the growing contact center team, working collaboratively to achieve efficient patient service and office workflow.
Job location and travel
Candidates must live in one of the 18 states where EyeCare Partners operates, including Missouri, Florida, Texas, and others, with work primarily based in a contact center environment.
Application process
Applicants must submit resumes through the company's website; direct contact with offices is discouraged. Assistance with applications is available via phone.
Unique job features
The job features the use of NextGen EMR software and offers the opportunity to be part of a leading national eye care network focused on enhancing vision and patient care.
Company overview
EyeCare Partners is a leading provider of integrated eye care services in the United States, offering comprehensive medical and surgical eye care through a network of ophthalmologists and optometrists. The company generates revenue by providing a range of services, including routine eye exams, advanced surgical procedures, and the sale of eyewear products. Founded in 2015, EyeCare Partners has grown rapidly through strategic acquisitions and partnerships, establishing a significant presence in the eye care industry.
How to land this job
Tailor your resume to highlight strong communication skills, proficiency with EMR systems like NextGen, and experience in patient scheduling and call center environments, as these are key for the Patient Relations Specialist role at EyeCare Partners.
Emphasize your ability to manage high call volumes efficiently, document patient interactions accurately, and work collaboratively within a team to maintain smooth workflow, reflecting the essential duties listed.
Apply through multiple channels including EyeCare Partners' official corporate career site and LinkedIn to maximize your application visibility for this position.
Connect with current EyeCare Partners contact center or patient relations team members on LinkedIn, using ice breakers like complimenting their commitment to patient care or asking about their experience with NextGen software to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient relations,' 'NextGen,' 'EMR,' 'call center,' 'scheduling,' and 'patient communication' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, freeing up your time to focus on interview preparation and skill enhancement.
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