Job summary
Job post source
This job is directly from R1 RCM
Job overview
The Patient Access Representative role at R1 RCM involves being the first point of contact for patients, scheduling visits and procedures, and providing excellent customer service to support patient needs.
Responsibilities and impact
The job requires answering 6 to 8 calls per hour, scheduling appointments across multiple hospitals, entering patient information into various systems, communicating with patients and medical staff, and resolving scheduling issues.
Compensation and benefits
The position offers a base pay range of $14.69 to $20.28 per hour, with pay determined by role, experience, and location, along with a competitive benefits package including health coverage and support for vaccinations.
Experience and skills
Prior healthcare experience is helpful but not required; candidates should have strong communication skills, ability to multitask, familiarity with multiple software systems, and must pass background and drug screening.
Career development
The company supports career growth in healthcare with opportunities to learn, collaborate, and explore new career paths within a growing team.
Work environment and culture
R1 RCM promotes a supportive and inclusive work environment valuing diversity, equal opportunity, and a harassment-free workplace, with a focus on community impact and employee well-being.
Company information
R1 RCM is a healthcare revenue cycle management company focused on improving patient care and customer success through innovative solutions and community engagement.
Team overview
Candidates will join a patient scheduling team that values teamwork and career development, working closely with hospital staff and patients.
Job location and travel
This is a remote position with shift hours Monday to Friday, 8:30am to 5:00pm MST, requiring US-based candidates who are up to date on vaccinations.
Unique job features
The role involves using industry-leading technology and medical terminology training, with support for vaccinations at no cost and a fast-paced, patient-focused work environment.
Company overview
R1 RCM, Inc. is a leading provider of revenue cycle management services for healthcare providers. They help healthcare organizations optimize their financial performance by offering solutions for patient registration, billing, and collections. Founded in 2003, R1 RCM has grown through strategic acquisitions and partnerships, expanding its services and client base. The company generates revenue by charging fees for its comprehensive suite of technology-enabled services, which improve operational efficiency and financial outcomes for healthcare providers.
How to land this job
Tailor your resume to emphasize strong customer service skills, ability to handle high call volumes, and experience with scheduling or administrative tasks, as these are key for the Patient Access Representative role at R1 RCM.
Highlight your multitasking abilities, calm demeanor under pressure, and familiarity with using multiple computer systems simultaneously, since this job requires managing patient information quickly and accurately.
Apply through several platforms including R1 RCM's official corporate careers site, LinkedIn job postings, and reputable job boards to maximize your application visibility.
Connect with current Patient Access Representatives or HR personnel at R1 RCM on LinkedIn; start conversations by complimenting their work in healthcare access or asking about tips for succeeding in the role to break the ice.
Optimize your resume for ATS by incorporating keywords such as 'patient scheduling,' 'customer service,' 'multitasking,' 'communication skills,' and 'data entry' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate job applications, tailor your resume for ATS compatibility, identify multiple application channels, and find LinkedIn contacts for networking, freeing up your time to prepare for interviews and other job search activities.
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