Job summary
Job post source
This job is from a recruiting firm hiring for a separate company called Integra as the description references Integra while the company listed is Critical Project Services.
Job overview
The Sr. IT Help Desk Analyst role involves providing advanced IT support and troubleshooting to ensure efficient operation of IT systems, primarily assisting clients with hardware, software, and network issues.
Responsibilities and impact
The analyst will respond to client inquiries, escalate issues, support local helpdesk teams, maintain IT systems including ConnectWise Manage, coordinate hardware installations, assist cybersecurity efforts, prepare and reimage devices, maintain inventory, improve documentation and training, and ensure client satisfaction.
Experience and skills
Candidates should have strong problem-solving, communication, and customer service skills, proficiency with Microsoft 365 and Windows OS, knowledge of networking protocols, and preferably prior IT or systems administration experience; certifications and ERP familiarity are a plus.
Company overview
Critical Project Services specializes in providing comprehensive project management and consulting services for mission-critical facilities, such as data centers and telecommunication hubs. They generate revenue through a combination of consulting fees, project management contracts, and ongoing support services. Founded by industry veterans, the company has a strong reputation for delivering high-quality, reliable solutions tailored to the unique needs of each client. Their expertise in managing complex projects and ensuring operational efficiency makes them a trusted partner in the industry.
How to land this job
Tailor your resume to emphasize your strong problem-solving skills, customer service excellence, and proficiency with Microsoft 365 administration, Windows OS, and network troubleshooting, as these are key for the Sr. IT Help Desk Analyst role at Critical Project Services.
Highlight your experience supporting users remotely and in person, managing escalated client issues, and your familiarity with tools like ConnectWise Manage and cybersecurity collaboration, which align with the job's primary responsibilities.
Apply through multiple platforms including Critical Project Services' corporate website and LinkedIn to maximize your application visibility and increase the chances of being noticed for this role.
Connect with IT and Help Desk team members at Critical Project Services on LinkedIn to learn more about the team culture and role expectations; use ice breakers like commenting on recent company projects or asking about their experience with ConnectWise Manage or cybersecurity initiatives.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Microsoft 365 administration,' 'network troubleshooting,' 'ConnectWise Manage,' 'customer service,' and 'system administration' to ensure it passes initial screening algorithms.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill development.
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