Job summary
Job post source
This job is directly from ASUS
Job overview
The Information Technology Service Desk role at ASUS involves providing first-line technical support and ensuring smooth IT service operations by resolving issues and maintaining IT asset inventory.
Responsibilities and impact
The candidate will respond to user requests, troubleshoot hardware and software issues, escalate complex problems, maintain documentation, assist with IT equipment setup, perform system updates, monitor performance, and manage IT asset inventory.
Compensation and benefits
The position offers an estimated pay of $26.00/hour in Fremont, California, with comprehensive benefits including bonuses, medical, dental, vision, life and AD&D insurance, paid time off, employee assistance program, and 401(k).
Experience and skills
Requires a bachelor's degree in Computer Science or related field and at least 1 year of IT Service Desk or technical support experience; preferred certifications include CompTIA A+ and Microsoft Certified Professional. Skills needed include proficiency with Windows, Mac, Linux, networking fundamentals, remote desktop tools, strong problem-solving, communication, and customer service abilities.
Work environment and culture
The role is based in an office environment requiring extended computer and phone use, emphasizing a fast-paced, results-oriented corporate culture with a focus on flexibility and continuous learning.
Company information
ASUS is a company committed to equal employment opportunity and compliance with all applicable laws, ensuring a diverse and inclusive workplace.
Job location and travel
The job is located in the Fremont, California office and requires working onsite in an office setting.
Unique job features
The role involves maintaining IT asset inventory and compliance with inventory management procedures, alongside typical IT service desk duties, distinguishing it with a strong focus on asset management.
Company overview
ASUS, a Taiwanese multinational, specializes in computer hardware and consumer electronics, including laptops, motherboards, graphics cards, and smartphones. Founded in 1989, ASUS has become a leading player in the tech industry by consistently innovating and delivering high-quality products. The company generates revenue through the sale of its diverse product range, catering to both consumer and enterprise markets. Notably, ASUS has received numerous awards for design and reliability, reinforcing its reputation as a trusted brand in technology.
How to land this job
Position your resume to highlight your experience providing first-line IT support, troubleshooting hardware, software, and network issues, as this aligns directly with the Service Desk role at ASUS.
Emphasize your skills in using ticketing systems like Jira, your ability to manage multiple cases, and your strong customer service orientation, which are key components of the job description.
Apply through multiple platforms including the ASUS corporate careers page, LinkedIn, and reputable job boards to maximize your chances of being noticed.
Connect with current IT Service Desk team members or IT support staff at ASUS on LinkedIn; when messaging, use ice breakers like commenting on recent ASUS technology launches or asking about the team’s approach to customer support challenges.
Optimize your resume for ATS by incorporating keywords such as 'IT Service Desk,' 'ticketing system,' 'troubleshooting,' 'hardware/software support,' 'network fundamentals,' and 'customer service' to ensure it passes automated screenings.
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