Job summary
Job post source
This job is directly from Carrington Holding Company, LLC
Job overview
The Hybrid Customer Service Specialist I at Carrington Holding Company, LLC is an entry-level role focused on handling inbound and outbound calls related to real estate mortgage loans, ensuring excellent customer service and issue resolution.
Responsibilities and impact
The role involves answering incoming calls from borrowers and third parties, providing accurate information, escalating complex issues, following up on inquiries, collecting payments, and documenting call details in the mortgage servicing system.
Compensation and benefits
The position offers a target pay of $20.00 per hour plus a monthly bonus and a bilingual pay differential, along with comprehensive healthcare plans, a 401(k) match, employee discounts, training programs, referral bonuses, and educational reimbursement.
Experience and skills
Candidates must be fully bilingual in English and Spanish, have a high school diploma or equivalent, with customer service or call center experience preferred but not required; banking or mortgage servicing experience is also preferred but not mandatory.
Career development
Carrington offers customized training programs to help employees advance their careers and educational reimbursement to support further learning.
Work environment and culture
The company values exceptional customer care and community involvement through the Carrington Charitable Foundation, promoting a supportive and growth-oriented work environment.
Company information
Carrington Mortgage Services is part of The Carrington Companies, specializing in full-lifecycle mortgage loan servicing with a focus on borrower support and homeownership experience.
Job location and travel
The job offers a hybrid work schedule, implying a mix of remote and on-site work, though specific location details are not provided.
Application process
Applicants are warned that Carrington does not conduct interviews or make offers via text or chat, emphasizing formal application procedures.
Unique job features
The role includes a bilingual pay differential and the opportunity to work a hybrid schedule, distinguishing it from similar customer service positions.
Company overview
Carrington Holding Company, LLC is a diversified financial services firm specializing in real estate and mortgage services. They generate revenue through mortgage lending, loan servicing, real estate transactions, and asset management. Founded in 2003, Carrington has grown to include multiple subsidiaries, offering a range of services from residential mortgage servicing to real estate brokerage. Their integrated approach allows them to manage the entire lifecycle of real estate transactions, providing comprehensive solutions to homeowners, investors, and financial institutions.
How to land this job
Position your resume to emphasize your bilingual English/Spanish skills prominently, as this is a key requirement for the Hybrid Customer Service Specialist I role at Carrington Holding Company, LLC.
Highlight your customer service experience, particularly handling high call volumes, resolving issues efficiently, and providing accurate information in compliance with regulations.
Apply through multiple platforms such as Carrington’s official corporate careers page and LinkedIn to maximize your application visibility for this role.
Connect with current employees in Carrington’s customer service or mortgage servicing divisions on LinkedIn; initiate conversations by complimenting their work or asking about their experience with the hybrid work schedule or company culture.
Optimize your resume for ATS by including keywords like 'customer service,' 'bilingual,' 'mortgage loan servicing,' 'call resolution,' and 'Automated Call Distribution (ACD)' to ensure your resume passes initial screenings.
Jennie Johnson’s Power Apply feature can automate submitting tailored applications across multiple channels and identify relevant LinkedIn contacts to network with, freeing up your time to prepare for interviews and further research Carrington’s team.
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