Job summary
Job post source
This job is directly from Foundever
Job overview
The Remote Customer Service Representative at Foundever serves as the first point of contact for clients, providing professional and high-quality customer service to enhance client satisfaction.
Responsibilities and impact
Daily responsibilities include handling inbound service calls, driving customer satisfaction through various communication channels, navigating multiple systems, and participating in ongoing training and skill development.
Compensation and benefits
The pay rate for this position ranges from $15 to $16 per hour, with benefits including 100% paid professional training, medical, dental, vision, wellness benefits, a 401K retirement plan with company match, and employee discounts.
Experience and skills
Candidates must possess strong communication skills, a problem-solving attitude, and a high school diploma or GED. They should be 18 years or older and pass a background check and drug screen.
Career development
Foundever offers significant opportunities for career advancement, with 84% of managers being promoted from within the company.
Work environment and culture
The company promotes an award-winning culture focused on improving the employee experience, emphasizing compassion and support for customer service roles.
Company information
Foundever is a global leader in the customer experience industry, employing 170,000 associates worldwide and supporting over 9 million customer conversations daily across 60 languages.
Job location and travel
This is a remote position, but candidates must reside in specific states to be eligible for employment.
Unique job features
The role is distinguished by its focus on inbound calls only, with no cold calling, and a strong emphasis on internal promotions and employee well-being.
Company overview
Foundever is a company that specializes in providing customer experience and support services. They offer various roles such as Customer Experience Representatives and Intuit Customer Service Representatives, with positions available in locations like Dungannon, VA, and Wise, VA. Foundever provides paid training for their employees, ensuring they are well-prepared to handle customer interactions effectively. The company generates revenue by partnering with other businesses to manage their customer service operations, thereby enhancing customer satisfaction and loyalty for their clients.
How to land this job
Tailor your resume to showcase your strong communication skills and problem-solving abilities, which are essential for the Remote Customer Service Representative role at Foundever.
Emphasize your experience with inbound customer service, your ability to navigate multiple systems, and your eagerness for ongoing training and skill development.
Apply through various platforms, including Foundever's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with current employees in the customer service division at Foundever on LinkedIn, and consider ice breakers like asking about their experience with the company culture or inquiring about the training process.
Optimize your resume for ATS by including relevant keywords from the job description such as 'customer service', 'inbound calls', and 'communication skills' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring that your resume is tailored, and your applications are sent through the best channels available.
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