Job summary
Job post source
This job is directly from Beckett Collectibles
Job overview
The Customer Experience Coordinator at Beckett Collectibles manages customer appointments and order processing to ensure excellent customer service and smooth daily operations.
Responsibilities and impact
The role involves coordinating in-house appointments, processing and invoicing orders, assisting customers with order procedures, supporting administrative tasks, greeting vendors and employees, securing the reception area, and handling clerical duties.
Experience and skills
Candidates should have strong customer service skills, proficiency in Microsoft Office, good communication, ability to multitask, professionalism, and a high school diploma; knowledge of trading cards or sales experience is a plus but not required.
Company information
Beckett Collectibles is a leader in the trading card and collectibles industry, known for pricing, grading, authentication, and providing dynamic products and services worldwide.
Job location and travel
The position is located in Plano, TX, with work hours Monday through Friday, 8:00 a.m. to 5:00 p.m.
Company overview
Beckett Collectibles is a renowned company specializing in the valuation and authentication of sports memorabilia and trading cards. They generate revenue by offering grading services, price guides, and a marketplace for collectors to buy and sell items. Established in 1984, Beckett has become a trusted name in the collectibles industry, known for its comprehensive pricing data and expert grading services. The company has evolved with the market, incorporating digital platforms to enhance accessibility and engagement for collectors worldwide. Understanding Beckett's history of innovation and its pivotal role in the collectibles market can be beneficial for potential job candidates.
How to land this job
Tailor your resume to highlight your strong customer service skills, proficiency with Microsoft Office, and ability to manage appointments and order processing efficiently, as these are core to the Customer Experience Coordinator role at Beckett Collectibles.
Emphasize your organizational skills, attention to detail, and experience with administrative tasks such as scheduling, invoicing, and handling confidential information to align with the job's key responsibilities.
Apply through multiple channels including Beckett Collectibles’ corporate career page and LinkedIn to maximize your chances of getting noticed for this position.
Connect with current employees in Beckett’s customer service or operations teams on LinkedIn, using ice breakers like commenting on recent company updates or asking about their experience managing customer interactions at Beckett.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'appointment management,' 'order processing,' 'Microsoft Office,' and 'administrative support' to ensure it passes initial screenings.
Leverage Jennie Johnson’s Power Apply feature to automate applying through various job portals, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and follow-ups.
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