Job summary
Job post source
This job is directly from Aires
Job overview
The Director, Customer Success - Strategic Accounts at Aires will lead customer success strategies for key clients, focusing on delivering exceptional service and maximizing ROI.
Responsibilities and impact
Responsibilities include analyzing customer needs, monitoring KPIs, engaging with clients, providing strategic direction, leading high-impact projects, maintaining relationships, and driving account retention initiatives.
Experience and skills
Candidates should have a High School Diploma/GED (Associate’s or Bachelor’s preferred), over 4 years of management experience, and 10+ years in customer service within the global mobility/relocation industry, with GMS and CRP certifications preferred.
Work environment and culture
Aires promotes a high internal promotion rate and offers a full benefits package, including a 401K match, in a hybrid/remote work environment.
Company information
Aires has over 40 years of experience in relocation management services and is recognized for high customer satisfaction and a client retention rate exceeding 98%.
Job location and travel
The position is based in the Pittsburgh, PA office.
Company overview
Aires is a global relocation solutions provider that assists organizations and their employees with domestic and international moves. They offer a range of services including policy consulting, expense management, home sale assistance, and destination services to ensure smooth transitions. Founded in 1981, Aires has grown significantly, leveraging technology and personalized service to streamline the relocation process and improve client satisfaction. Their revenue model primarily revolves around service fees charged to corporate clients for managing and executing relocation programs.
How to land this job
Tailor your resume to showcase your extensive management experience in the global mobility and relocation industry, emphasizing your ability to drive customer success strategies and enhance client relationships.
Highlight your expertise in analyzing customer data and processes, as well as your experience in designing and implementing effective action plans to meet customer needs.
Make sure to apply through multiple platforms, including Aires' corporate site and LinkedIn, to maximize your visibility for this exciting opportunity.
Connect with professionals in the Customer Success division at Aires on LinkedIn to gain insights about the position and the company culture. Ice breakers could include asking about their experience at Aires or discussing recent industry trends in global mobility.
Optimize your resume for ATS systems by integrating relevant keywords from the job description, such as 'customer success', 'operational efficiency', and 'account retention'.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying the best channels for submission, and connecting you with potential network contacts at Aires.
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