MicroHealth LLC

Help Desk Manager (Onsite and Secret Clearance Required)

WASHINGTON, DCPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from MicroHealth LLC

  • Job overview

    The Help Desk Manager at MicroHealth LLC is responsible for leading the customer support team to deliver high-quality service and resolve technical issues.

  • Responsibilities and impact

    Daily responsibilities include managing the help desk team, ensuring timely customer service, maintaining knowledgebase resources, improving customer support, and administering various IT systems and security measures.

  • Experience and skills

    Candidates should have at least 5 years of IT customer support experience, strong troubleshooting skills, and familiarity with ticketing systems and Microsoft operating systems.

  • Work environment and culture

    MicroHealth LLC promotes diversity and equal opportunity in hiring and employment decisions, ensuring a supportive work environment.

  • Company information

    MicroHealth LLC is committed to providing high-quality customer service and technical support, with a focus on user-centered operations and ITIL Service Management Framework.

  • Application process

    Interested applicants can request reasonable accommodations via email at hr@microhealthllc.com.

Company overview

MicroHealth LLC is a healthcare information technology company that specializes in providing innovative solutions for managing health data and improving patient outcomes. They offer a range of services, including health informatics, data analytics, and IT support, primarily catering to government agencies and healthcare organizations. The company generates revenue by delivering tailored software solutions and consulting services that enhance the efficiency and effectiveness of healthcare delivery. Founded in 2011, MicroHealth has a history of leveraging technology to address complex healthcare challenges, emphasizing quality, compliance, and security in their operations. Their commitment to improving healthcare through technology makes them a significant player in the health IT industry.

How to land this job

  • Tailor your resume to highlight your leadership experience in managing help desk teams, along with your expertise in ITIL Service Management Framework and ticketing systems like Remedy.

  • Emphasize your strong interpersonal and communication skills, as well as your analytical and problem-solving abilities, which are essential for the Help Desk Manager role.

  • Apply for the position through multiple platforms, including MicroHealth LLC's corporate site and LinkedIn, to maximize your exposure to the hiring team.

  • Connect with current employees in the IT support division at MicroHealth LLC on LinkedIn to gain insights and express your interest in the position; potential ice breakers could include asking about their experiences with the team or recent projects they've worked on.

  • Optimize your resume for ATS by incorporating specific keywords from the job description such as 'Remedy ticketing system', 'ITIL', 'Active Directory', and 'Windows Server 2019' to ensure it passes initial screenings.

  • Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying the best application channels, and helping you network effectively.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.