Job summary
Job post source
This job is directly from ForgeFit
Job overview
The Remote Customer Service Specialist at ForgeFit ensures a smooth and positive customer experience by managing inquiries and resolving issues related to fitness equipment orders and services.
Responsibilities and impact
The role involves responding to customer inquiries via phone, email, and chat, assisting with orders and troubleshooting, collaborating with internal teams, maintaining CRM records, and proactively following up to ensure customer satisfaction.
Compensation and benefits
The position offers competitive hourly pay based on experience, comprehensive benefits including health, dental, vision, 401k, paid time off, and 100% remote work with a supportive team.
Experience and skills
Candidates should have 1+ years in customer service or client-facing roles, strong communication and problem-solving skills, organizational ability, CRM experience, and a positive attitude; fitness interest is a plus.
Career development
ForgeFit provides ongoing training and opportunities for career growth within a collaborative environment.
Work environment and culture
The company culture is collaborative and supportive, with a focus on remote work and helping customers effectively.
Company information
ForgeFit supplies premium fitness equipment nationwide, supporting gyms and training facilities with reliable products and exceptional service backed by a 100% Performance Guarantee.
Job location and travel
This is a full-time remote position based in the U.S.
Unique job features
The job offers the unique opportunity to support a fitness brand making a real impact and work fully remotely with a collaborative team.
Company overview
ForgeFit is a fitness technology company that specializes in providing digital platforms and solutions for gyms, trainers, and fitness enthusiasts, focusing on interactive workout experiences and performance tracking. The company generates revenue through subscription-based services, licensing its software to fitness centers, and offering premium features for individual users. Founded to bridge the gap between traditional fitness routines and modern technology, ForgeFit has developed partnerships with major gym chains and equipment manufacturers to expand its reach. Its platform integrates with wearable devices and offers personalized training programs, making it a key player in the evolving fitness tech landscape. Candidates should note ForgeFit’s emphasis on innovation, user engagement, and collaboration within the health and wellness industry.
How to land this job
Tailor your resume to highlight your customer service experience, emphasizing your ability to handle inquiries via phone, email, and chat with professionalism and care, as ForgeFit values a smooth and positive customer experience.
Showcase your skills in problem-solving, multitasking, and CRM usage, as these are critical for managing orders, shipping questions, and troubleshooting within ForgeFit’s service environment.
Apply through multiple channels including the ForgeFit corporate website and LinkedIn to maximize your chances of being noticed for the Remote Customer Service Specialist position.
Connect with current ForgeFit customer service team members or those in related departments on LinkedIn; start conversations by mentioning your enthusiasm for ForgeFit’s mission or asking about their favorite part of working remotely for the company.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'CRM,' 'problem-solving,' 'remote work,' and 'fitness equipment' to ensure your resume passes initial automated screenings.
Use Jennie Johnson’s Power Apply feature to automate the application process across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and other job search activities.
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