Job summary
Job post source
This job is directly from American Analytical Laboratories LLC
Job overview
The Customer Experience Director at American Analytical Laboratories LLC leads strategies to enhance customer satisfaction and loyalty, playing a key role in service quality and retention.
Responsibilities and impact
The role involves managing staff, implementing customer service strategies, resolving escalated issues, monitoring performance metrics, budgeting, collaborating with teams, and maintaining stakeholder relationships.
Experience and skills
Requires a bachelor's degree in business or related field with 10 years of customer service experience including 5 years in management, plus skills in team leadership, budget management, customer service programs, and effective communication.
Work environment and culture
The company promotes a courteous, cooperative, and harmonious workplace environment focused on effective customer and staff interactions.
Job location and travel
Work is performed in an office setting with some travel required.
Company overview
American Analytical Laboratories LLC is a specialized laboratory services company that provides analytical testing for environmental, industrial, and regulatory compliance purposes. The company generates revenue by offering a range of laboratory analyses, including water, soil, air, and hazardous waste testing, to clients such as engineering firms, government agencies, and private industry. Founded to address the growing need for accurate and timely environmental data, American Analytical Laboratories has developed a reputation for reliability and adherence to stringent quality standards, often maintaining certifications like NELAC or ISO/IEC 17025. Candidates should be aware of the company’s focus on regulatory compliance, technical expertise, and customer service as key differentiators in a competitive laboratory testing market. Understanding the importance of precision, turnaround time, and regulatory knowledge will be valuable when applying for a role at this organization.
How to land this job
Tailor your resume to highlight leadership in customer experience management, focusing on your ability to develop and execute strategies that enhance customer satisfaction and loyalty.
Emphasize experience in managing teams, overseeing service delivery, and handling escalated customer issues to demonstrate your capability to lead and resolve complex customer service challenges.
Showcase skills in developing customer service policies, monitoring key performance indicators, and driving continuous improvement initiatives aligned with corporate goals.
Apply through multiple channels including American Analytical Laboratories LLC's corporate website, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with current employees in the Customer Experience or Analytical Services divisions on LinkedIn; start conversations by complimenting recent company initiatives or asking how their team measures customer satisfaction metrics.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service strategy,' 'team leadership,' 'performance indicators,' 'budget management,' and 'continuous improvement' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn contacts, freeing up your time to prepare for interviews and network effectively.
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