Job summary
Job post source
This job is directly from Banco do Brasil Americas
Job overview
The Customer Service Representative role at Banco do Brasil Americas focuses on assisting daily branch operations and ensuring excellent customer service to support the bank's goals.
Responsibilities and impact
The role involves processing teller transactions, balancing cash drawers, performing account services, selling bank products, conducting audits, ensuring compliance with policies, supporting team training, and maintaining accurate records.
Experience and skills
Requires minimum one year of recent CSR or banking experience, high school diploma or GED required, college degree preferred, bilingual skills in English and Portuguese highly recommended, with strong communication, organizational, and multitasking abilities.
Company overview
Banco do Brasil Americas is a subsidiary of Banco do Brasil, one of the largest and oldest financial institutions in Brazil, established in 1808. The company offers a range of financial services including personal and business banking, loans, and investment products, primarily serving the Brazilian and Hispanic communities in the United States. They generate revenue through interest on loans, service fees, and investment income. Notably, Banco do Brasil Americas has expanded its presence in the U.S. since its inception in 2012, emphasizing a commitment to community engagement and financial inclusion.
How to land this job
Tailor your resume to emphasize your customer service experience, specifically highlighting your ability to handle banking transactions accurately and efficiently, as well as your knowledge of bank policies and compliance requirements like BSA/AML and CDD.
Highlight your skills in multitasking, communication (especially bilingual abilities in English and Portuguese), and your capability to build and maintain strong customer relationships through sales and referrals.
Apply through multiple platforms including Banco do Brasil Americas’ official corporate website, LinkedIn job postings, and reputable banking career portals to maximize your application visibility.
Connect with current Banco do Brasil Americas employees in the customer service or branch operations divisions on LinkedIn. Use ice breakers such as commenting on recent branch initiatives, asking about their experience with customer service at the bank, or expressing enthusiasm for Banco do Brasil Americas’ commitment to compliance and customer satisfaction.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'bank transactions,' 'compliance,' 'BSA/AML,' 'cash handling,' and 'bilingual communication' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, submitting applications across multiple sites, and identifying LinkedIn connections to network with, allowing you to focus your time on interview preparation and skill enhancement.
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