Job summary
Job post source
This job is directly from Atlassian
Job overview
The Senior Strategic Engagement Manager at Atlassian leads service engagements with large clients to ensure successful use of Atlassian products and maximize customer outcomes.
Responsibilities and impact
The role involves managing client engagements, collaborating with internal teams to create strategic plans, facilitating customer success, and traveling up to 30% for events.
Compensation and benefits
The base pay ranges from $129,800 to $208,400 depending on geographic zones, with eligibility for benefits, bonuses, commissions, and equity; Atlassian offers extensive perks including health resources and paid volunteer days.
Experience and skills
Candidates need 10+ years in SaaS, 5+ years in customer-facing services or success roles, skills in customer engagement, project management, and cross-team collaboration; familiarity with Atlassian products is a plus but not required.
Work environment and culture
Atlassian supports flexible work locations, values diversity and inclusion, and offers accommodations during recruitment to ensure an equitable hiring process.
Company information
Atlassian is a global software company focused on team collaboration tools designed to unleash the potential of every team, emphasizing diversity and inclusion in its culture.
Team overview
The candidate will join the globally distributed Atlassian Advisory Services team, working with strategic and enterprise clients to deliver solutions and maximize product value.
Job location and travel
The position supports remote work globally where Atlassian has a legal entity, with virtual interviews and onboarding, and requires some domestic and international travel.
Unique job features
The role is distinguished by its focus on strategic client engagement within a distributed-first company culture and involves significant collaboration across multiple internal teams.
Company overview
Atlassian is an Australian enterprise software company that develops products for software developers, project managers, and content management. They generate revenue primarily through the sale of software licenses, subscriptions, and maintenance services for their popular tools like Jira, Confluence, and Trello. Founded in 2002 by Mike Cannon-Brookes and Scott Farquhar, Atlassian has grown significantly and went public in 2015. The company is known for its strong emphasis on team collaboration and continuous innovation in the software development space.
How to land this job
Tailor your resume to emphasize your extensive experience in SaaS, especially highlighting over 5 years in customer-facing roles like Services or Success, showcasing your ability to manage multiple client engagements and escalations effectively.
Highlight skills in customer engagement management, including customer advocacy, value realization, and your experience collaborating cross-functionally with Sales, Product, Support, and Customer Success teams to drive strategic outcomes.
Apply through multiple channels including Atlassian's corporate careers site and LinkedIn to maximize your visibility and chances of securing an interview for the Senior Strategic Engagement Manager role.
Connect with current Senior Strategic Engagement Managers or Advisory Services team members at Atlassian on LinkedIn, using ice breakers such as commenting on recent Atlassian product updates or expressing genuine interest in their approach to customer success and strategic engagement.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer engagement management,' 'SaaS,' 'strategic engagement,' 'customer advocacy,' 'cross-team collaboration,' and 'technical project management' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple job boards, and identifying LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and refining your personal pitch.
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