Job summary
Job overview
The Helpdesk Analyst II at Allegacy Federal Credit Union provides technical support to internal users, ensuring high-quality service and resolving hardware, software, and network issues to maintain operational efficiency.
Responsibilities and impact
The role involves answering support calls, logging tickets, troubleshooting hardware and software issues, escalating unresolved problems, tracking calls, assisting with IT projects, and documenting solutions for future reference.
Experience and skills
Requires 2-3 years of help desk or desktop support experience, a high school diploma or equivalent (Associate's degree preferred), strong customer service skills, excellent troubleshooting, communication, and multitasking abilities.
Work environment and culture
Allegacy emphasizes a culture of doing right by members, accountability, and delivering exceptional service aligned with their brand values.
Company information
Allegacy Federal Credit Union is committed to member wellbeing and operates with a strong brand culture focused on integrity and quality service.
Team overview
The position is part of the Systems Engineering Support Team, collaborating with IT staff to resolve technical issues and support projects.
Company overview
Allegacy Federal Credit Union is a not-for-profit financial cooperative that provides a range of financial services including savings and checking accounts, loans, credit cards, and investment services. Established in 1967, Allegacy aims to serve its members by offering competitive financial products and personalized service, with profits reinvested to benefit its members rather than external shareholders. The organization is headquartered in Winston-Salem, North Carolina, and has a strong commitment to community involvement and financial education. Allegacy generates revenue primarily through interest on loans and fees for services, while maintaining a focus on member satisfaction and financial wellness.
How to land this job
Position your resume to highlight your 2-3 years of experience in Help Desk or Desktop support roles, emphasizing your ability to troubleshoot hardware and software issues including operating systems and backup software.
Focus on showcasing your excellent communication and customer service skills, as well as your ability to handle multiple requests efficiently and professionally, aligning with Allegacy’s commitment to exceptional member service.
Apply through multiple channels such as Allegacy Federal Credit Union’s corporate career site, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with IT and Systems Engineering Support team members at Allegacy on LinkedIn to inquire about the Helpdesk Analyst II role; use ice breakers like complimenting their commitment to member service or asking about common challenges faced by their support team.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'troubleshooting,' 'Help Desk,' 'hardware and software installations,' 'customer service,' and 'ticket tracking' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify optimal application channels, and find relevant LinkedIn contacts, allowing you to focus more effectively on preparing for interviews and networking.
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