Job summary
Job post source
This job is directly from TVH
Job overview
The Parts Research Specialist at TVH handles moderately complex parts inquiries and technical questions to support customers in the material handling and industrial equipment sectors, ensuring accurate and timely service.
Responsibilities and impact
The specialist responds to parts inquiries via calls and electronic communication, researches parts using technical manuals and databases, navigates ERP systems, and provides pricing, availability, and technical information in a fast-paced call center environment.
Compensation and benefits
The role offers $19-$21 per hour based on experience, medical, dental, vision benefits, onsite health clinic, a 401(k) match up to 6%, hybrid work schedule, and access to professional development resources including LinkedIn Learning.
Experience and skills
Requires minimum 2 years of customer service and related research experience, mechanical aptitude, parts identification skills, and ability to troubleshoot moderately complex technical issues, preferably in a call center environment.
Career development
Opportunities include professional development through in-house and external training courses and access to LinkedIn Learning.
Work environment and culture
TVH promotes a people-centric culture valuing clarity, respect, kindness, open communication, and diversity, with a family atmosphere and team engagement activities.
Company information
TVH is a global supplier of spare parts and accessories for forklift trucks, industrial, and agricultural machinery, employing 4600 people and emphasizing innovation and entrepreneurship.
Job location and travel
The position is located in Olathe, KS with a hybrid work schedule available.
Unique job features
The job features unique onsite amenities such as a preschool, restaurant, fitness and social areas, employee gardens, and a hybrid work environment.
Company overview
TVH is a global leader in the distribution of parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Founded in 1969 in Belgium, the company has grown through strategic acquisitions and expansions to serve over 170 countries. TVH generates revenue by providing a vast inventory of over 775,000 parts, ensuring quick delivery and excellent customer service. The company is known for its innovative solutions and commitment to sustainability, making it a respected name in the industry.
How to land this job
Tailor your resume to emphasize at least 2 years of customer service experience and your ability to handle moderately complex parts inquiries and technical questions in a fast-paced environment, aligning with TVH’s call center focus.
Highlight your mechanical aptitude and proficiency in parts identification, along with experience using ERP systems or similar databases to demonstrate your capability in navigating technical resources effectively.
Apply through multiple channels such as TVH’s corporate careers page and LinkedIn to increase your chances of being noticed for the Parts Research Specialist role.
Connect on LinkedIn with current TVH employees in the TIS division or parts research teams, using ice breakers like asking about their experience with TVH’s hybrid work culture or inquiring how they leverage technical publications in their daily work.
Optimize your resume for ATS by incorporating keywords from the job description like 'parts research,' 'mechanical aptitude,' 'customer service,' 'ERP system,' and 'technical troubleshooting' to improve screening success.
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