Job summary
Job post source
This job is directly from ImageNet Consulting, LLC
Job overview
The Helpdesk Technician - Tier II role at ImageNet Consulting, LLC involves installing and troubleshooting software and hardware to ensure system functionality and user satisfaction.
Responsibilities and impact
The technician will install and modify software, troubleshoot and repair issues, respond to helpdesk requests, document incidents, train users on applications, and maintain knowledge of network systems and hardware.
Experience and skills
The position requires 1-2 years of similar experience preferred, strong communication and problem-solving skills, technical aptitude, ability to multitask, and familiarity with Microsoft Office; a high school diploma or GED is required, with a bachelor's degree preferred.
Company overview
ImageNet Consulting specializes in providing comprehensive IT services, including managed IT, cloud solutions, and document management. They generate revenue through a combination of service contracts, software sales, and hardware leasing. Founded in 1956 as a typewriter repair company, ImageNet has evolved significantly, embracing technological advancements to become a leader in IT consulting and services. Their commitment to innovation and customer service has established them as a trusted partner for businesses looking to optimize their IT infrastructure.
How to land this job
Tailor your resume for the Helpdesk Technician - Tier II role at ImageNet Consulting, LLC by emphasizing your experience in troubleshooting software and hardware issues, installing and modifying software, and supporting end-users effectively.
Highlight your strong communication skills, customer service orientation, and ability to manage multiple tasks efficiently, as these are critical for success in this role.
Apply through multiple platforms such as ImageNet Consulting's corporate careers page, LinkedIn, and other job boards to maximize your exposure to the hiring team.
Connect with current employees in the IT support or Solutions team at ImageNet Consulting on LinkedIn; use ice breakers like complimenting recent company projects or asking about their experience working on specific helpdesk challenges.
Optimize your resume for ATS by including keywords from the job description such as 'software installation,' 'troubleshooting,' 'customer support,' 'Microsoft Office,' and 'system administration' to ensure it passes automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications, identify the best channels to apply through, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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