Job summary
Job post source
This job is directly from Main Line Health
Job overview
The Telecom Center Specialist at Main Line Health supports the health system's telecommunications, acting as the first point of contact for internal and external callers, impacting patient and customer care.
Responsibilities and impact
The specialist manages a fast-paced multi-line phone environment, handling routine and emergency calls, making independent decisions to preserve life and property, and supporting hospital operations.
Compensation and benefits
The position offers tuition reimbursement up to $6,000 per year based on full or part-time status, along with standard healthcare benefits typical of a healthcare services organization.
Experience and skills
Requires at least two years in a fast-paced multi-line customer service or telecommunication environment, medical terminology knowledge, strong communication and organizational skills, and proficiency with telecommunication technology and Microsoft Office.
Career development
Opportunities include further education through tuition reimbursement for certifications or advanced degrees to support career growth.
Work environment and culture
Main Line Health values diversity and personalized care, fostering a collaborative and respectful team environment focused on superior service and care.
Company information
Main Line Health is a respected healthcare services organization operating four acute care hospitals and a rehabilitation hospital, emphasizing patient and customer care excellence.
Team overview
The Telecom department operates 24/7 supporting multiple hospitals, working as an integral team handling complex and emergency communication needs.
Job location and travel
The job is located at Lankenau Medical Center in Wynnewood, Pennsylvania, with a full-time day shift schedule (Sun-Thur).
Unique job features
The role is distinguished by its critical function in emergency management within a healthcare setting and the availability of significant tuition reimbursement benefits.
Company overview
Main Line Health is a not-for-profit health system serving the greater Philadelphia region, known for providing a comprehensive range of healthcare services including primary care, specialized medical treatments, and emergency care. They generate revenue through patient services, insurance reimbursements, and philanthropic contributions. Established in 1985, Main Line Health has a history of community-focused care and innovation, with several hospitals and outpatient facilities under its network, including Lankenau Medical Center and Bryn Mawr Hospital. Their commitment to quality care and community health initiatives makes them a significant player in the regional healthcare landscape.
How to land this job
Tailor your resume to emphasize your experience in fast-paced, multi-line telecommunication or call center environments, highlighting your ability to handle complex and urgent situations with professionalism and confidentiality.
Showcase your knowledge of medical terminology and any familiarity with hospital operations or emergency management to align with the healthcare setting of Main Line Health.
Highlight your strong communication skills, both written and verbal, and your proficiency with telecommunication technology and Microsoft Office to meet the job requirements.
Apply through multiple channels including Main Line Health's corporate careers page and LinkedIn to maximize your application visibility and opportunities.
Connect with current employees in the Telecommunications division at Main Line Health on LinkedIn, using ice breakers like asking about their experience working in a healthcare telecom environment or inquiring about tips for success in this role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'telecommunication', 'medical terminology', 'customer service', 'emergency management', and 'multi-line environment' to increase your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through the best channels, and identifying LinkedIn contacts to network with, allowing you to focus more effectively on your job search strategy.
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