Job summary
Job post source
This job is directly from Allegacy Federal Credit Union
Job overview
The Contact Center Representative at Allegacy Federal Credit Union is responsible for delivering exceptional member service and supporting the credit union's commitment to member wellbeing.
Responsibilities and impact
Daily responsibilities include providing quality customer service, educating members about products, meeting service goals, and cross-selling based on member needs.
Experience and skills
Candidates should have experience in a credit union call center or a customer service role, with strong communication and problem-solving skills being essential.
Work environment and culture
Allegacy values integrity and accountability, emphasizing a culture of service and support for both employees and members.
Company information
Allegacy Federal Credit Union is committed to serving its members with a focus on their wellbeing and offers a range of financial products and services.
Unique job features
This role requires a strong knowledge of credit union products and the ability to adapt to various workgroups based on call types.
Company overview
Allegacy Federal Credit Union is a not-for-profit financial cooperative that provides a range of financial services including savings and checking accounts, loans, credit cards, and investment services. Established in 1967, Allegacy aims to serve its members by offering competitive financial products and personalized service, with profits reinvested to benefit its members rather than external shareholders. The organization is headquartered in Winston-Salem, North Carolina, and has a strong commitment to community involvement and financial education. Allegacy generates revenue primarily through interest on loans and fees for services, while maintaining a focus on member satisfaction and financial wellness.
How to land this job
Position your resume to emphasize your commitment to exceptional member service, showcasing any relevant experience in customer service or call center roles, particularly in the financial sector.
Highlight your ability to meet service goals and your knowledge of credit union products, as these are crucial for the Contact Center Representative role at Allegacy.
Apply through multiple platforms, including Allegacy's corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with professionals in the contact center division at Allegacy on LinkedIn to gather insights about the role and the company culture. Ice breakers could include asking about their experience with the credit union or discussing recent industry trends.
Optimize your resume for ATS by incorporating keywords from the job description such as 'member service,' 'cross-selling,' and 'credit union products' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your application process, ensuring your resume is tailored and effectively showcases your qualifications while allowing you to focus on other aspects of your job search.
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