Job summary
Job post source
This job is directly from ForgeFit
Job overview
The Remote Customer Service Specialist at ForgeFit ensures a smooth and positive customer experience by supporting orders, resolving issues, and coordinating with internal teams for fitness equipment customers.
Responsibilities and impact
The role involves responding to customer inquiries via phone, email, and chat, assisting with orders and product questions, collaborating with fulfillment and sales teams to resolve issues, maintaining accurate CRM records, and proactively following up to ensure customer satisfaction.
Compensation and benefits
The position offers competitive hourly pay based on experience, comprehensive benefits including health, dental, vision, 401k, paid time off, 100% remote work, and ongoing training with career growth opportunities.
Experience and skills
Candidates should have 1+ years in customer service or client-facing roles, strong communication and problem-solving skills, organizational ability, CRM experience, a positive attitude, and preferably an interest in fitness or gym equipment.
Career development
ForgeFit provides ongoing training and opportunities for career growth within a supportive and collaborative remote team environment.
Work environment and culture
The company culture is collaborative and supportive, emphasizing a positive attitude and genuine desire to help others, with a fully remote U.S.-based work environment.
Company information
ForgeFit supplies premium fitness equipment nationwide to gyms and training facilities, backed by a 100% Performance Guarantee and a mission to help partners perform at their peak.
Job location and travel
The job is fully remote within the U.S., allowing employees to work from home while supporting a national customer base.
Unique job features
This role offers the unique opportunity to support a fitness brand with a real impact, working remotely with a collaborative team and comprehensive benefits.
Company overview
ForgeFit is a fitness technology company that specializes in providing digital platforms and solutions for gyms, trainers, and fitness enthusiasts, focusing on interactive workout experiences and performance tracking. The company generates revenue through subscription-based services, licensing its software to fitness centers, and offering premium features for individual users. Founded to bridge the gap between traditional fitness routines and modern technology, ForgeFit has developed partnerships with major gym chains and equipment manufacturers to expand its reach. Its platform integrates with wearable devices and offers personalized training programs, making it a key player in the evolving fitness tech landscape. Candidates should note ForgeFit’s emphasis on innovation, user engagement, and collaboration within the health and wellness industry.
How to land this job
Tailor your resume to emphasize your customer service experience, strong communication skills, and ability to manage multiple priorities, as these are key for the Remote Customer Service Specialist role at ForgeFit.
Highlight your familiarity with CRM tools and any experience coordinating between teams to resolve customer issues efficiently, aligning with the job's collaborative focus.
Apply through ForgeFit’s corporate website and LinkedIn to maximize your chances, as both platforms are commonly used for this position.
Connect with current ForgeFit employees in customer service or related departments on LinkedIn; ice breakers could include asking about their experience working remotely or expressing enthusiasm about ForgeFit’s mission to support fitness professionals.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'CRM,' 'problem-solving,' 'communication,' and 'remote work' to ensure it passes initial screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, saving you time and increasing your chances of landing the job.
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