Job summary
Job post source
This job is from a recruiting firm hiring for a separate company, as indicated by the mention of 'Client is looking for' rather than direct company hiring language.
Job overview
The IT Deskside Technician role at Sky Systems involves providing advanced technical support with a focus on data center hardware installation, configuration, and troubleshooting to ensure optimal IT infrastructure functionality.
Responsibilities and impact
The technician will diagnose and resolve complex hardware, software, and network issues, support desktops and mobile devices, assist with system imaging and deployment, maintain network connectivity, collaborate with IT teams, participate in IT projects, provide user training, maintain records and asset inventories, implement security protocols, and guide junior technicians.
Experience and skills
Candidates should have a bachelor's degree or equivalent, 2-5+ years of desktop support or IT helpdesk experience, strong knowledge of Windows, macOS, networking concepts, system imaging, deployment, hardware upgrades, problem-solving skills, communication skills, and IT security knowledge; overtime availability is required.
Job location and travel
The position is on-site 5 days per week in Richardson, US, requiring physical presence at the location.
Unique job features
The role uniquely combines deskside support with data center experience requirements and includes responsibilities such as guiding junior staff and participating in infrastructure projects.
Company overview
Sky Systems is a technology solutions provider specializing in IT consulting, digital transformation, and staffing services for clients across industries such as finance, healthcare, and retail. The company generates revenue by offering end-to-end IT services, including cloud computing, application development, and workforce augmentation, often through long-term contracts and project-based engagements. Founded in 2009 and headquartered in New Jersey, Sky Systems has built a reputation for delivering scalable and cost-effective solutions, leveraging partnerships with major technology vendors like Microsoft and AWS. Candidates should be aware of the company's emphasis on innovation, client-centric approach, and its rapid growth in both domestic and international markets. Understanding Sky Systems’ commitment to diversity and continuous learning can be advantageous during the application process.
How to land this job
Position your resume to highlight your hands-on experience in data center environments, emphasizing your skills in hardware installation, configuration, and advanced troubleshooting for desktops, laptops, and peripherals.
Focus on showcasing your proficiency with Windows, macOS, system imaging, deployment processes, and network concepts like TCP/IP, VPN, and DHCP to align with Sky Systems' technical requirements.
Apply through multiple channels such as Sky Systems' corporate career page, LinkedIn, and reputable job boards to maximize your chances of being noticed for this deskside technician role.
Connect with current IT support or data center team members at Sky Systems on LinkedIn; start conversations by referencing recent IT projects at Sky Systems, asking about team culture, or inquiring about how they handle complex hardware issues.
Optimize your resume for ATS by incorporating keywords from the job description, including 'data center experience,' 'hardware installation,' 'system imaging,' 'VPN,' and 'IT security protocols' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms for submitting your resume, and discover LinkedIn contacts for networking, freeing you to focus on interview preparation and skill enhancement.
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