Job summary
Job post source
This job is directly from SR Companies
Job overview
The Concierge role at SR Companies involves providing first-class customer service and care to community residents, guests, and staff, acting as a frontline ambassador.
Responsibilities and impact
The Concierge will greet visitors, answer phones, assist with scheduling and paperwork, support the Business Office Manager, handle mail, respond to resident requests, communicate effectively, ensure safety and policy compliance, and perform housekeeping and dining assistance duties.
Compensation and benefits
The position offers a starting pay of $18.00 per hour depending on experience, a comprehensive benefits package including 401k, paid time off, and tuition reimbursement.
Experience and skills
Candidates should have a high school diploma or GED, less than one year of related experience or training, knowledge of Microsoft Office, and strong communication and reasoning skills.
Work environment and culture
The company values character, compassion, commitment, communication, and consistency, emphasizing empathy, kindness, and respect in interactions with residents and visitors.
Job location and travel
Full-time day shift position, physical demands include standing, walking, lifting up to 25 pounds, and occasional exposure to bloodborne pathogens.
Unique job features
The job includes diverse duties beyond typical concierge tasks, such as assisting with new hire paperwork, training new employees, and performing housekeeping and dining room assistance.
Company overview
SR Companies is a healthcare organization specializing in providing senior living and care services, including assisted living, memory care, and skilled nursing facilities. The company generates revenue through resident fees, healthcare services, and ancillary offerings tailored to the needs of aging populations. With a mission to enhance the quality of life for seniors, SR Companies emphasizes personalized care and innovative solutions. Candidates should note its strong reputation for compassionate service and its commitment to fostering a supportive community for residents and employees alike.
How to land this job
Position your resume to highlight your exceptional customer service skills, emphasizing your ability to embody core values like Character, Compassion, Commitment, Communication, and Consistency as outlined by SR Companies.
Focus on your experience in front-line customer interaction, including greeting visitors, managing phone communications, and handling resident-focused tasks, while showcasing your empathy and professionalism.
Apply through multiple avenues such as SR Companies' official corporate careers page and LinkedIn to maximize your application visibility for the Concierge role.
Connect with current employees in the Concierge or Community Services division at SR Companies on LinkedIn; start conversations with ice breakers like commenting on their community engagement efforts or asking about the day-to-day challenges and rewards of their role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'resident interaction,' 'Microsoft Office Suite,' 'communication skills,' and 'team player' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and discover LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and refining your skills.
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