Job summary
Job post source
This job is directly from Wind Creek Hospitality
Job overview
The IT Tech II role at Wind Creek Hospitality involves providing technical support and end-user training on various application systems, contributing to smooth IT operations within the company.
Responsibilities and impact
The technician resolves user complaints, maintains application systems, assists with software and hardware upgrades, troubleshoots issues, documents problems and solutions, and supports Level I-II application support tasks.
Experience and skills
Candidates must have a high school diploma or GED, A+ and Network+ certifications or equivalents, two years IT support experience in gaming or four years in another industry, strong knowledge of software and hardware, excellent communication skills, and the ability to obtain a Tribal Gaming License.
Work environment and culture
Wind Creek Hospitality values genuine engagement, positive energy, customer focus, and a commitment to service quality within a fun and inclusive environment.
Company information
Wind Creek Hospitality is a company focused on providing guests with an exciting and engaging entertainment experience, emphasizing fun, chance, and a sense of belonging.
Job location and travel
The job hours are 8am to 4:30pm with possible shift changes based on business needs; the role requires willingness to work in a smoke/secondary smoke environment and travel for training.
Application process
Applicants must meet listed requirements before applying; complaints about recruitment can be directed in writing to the President and CEO of Wind Creek Hospitality.
Unique job features
The position requires a Tribal Gaming License and involves working with specialized gaming and business application systems, distinguishing it from typical IT support roles.
Company overview
Wind Creek Hospitality is a prominent gaming and hospitality company that operates a range of casinos, hotels, and entertainment venues. They generate revenue through gaming operations, hotel accommodations, dining, and various entertainment services. The company is owned by the Poarch Band of Creek Indians and has a rich history rooted in the tribe's economic development efforts. Wind Creek Hospitality is known for its commitment to providing exceptional guest experiences and fostering community development.
How to land this job
Position your resume to highlight your technical support experience, especially in gaming or related industries, emphasizing your proficiency with Microsoft SQL, Windows OS, and server environments as outlined in the job description.
Focus on showcasing your certifications such as A+ and Network+, your ability to troubleshoot application software and hardware issues, and your strong customer service skills to align with Wind Creek Hospitality’s service quality standards.
Apply through multiple channels including Wind Creek Hospitality's corporate website, LinkedIn, and other job boards to maximize your application visibility for the IT Tech II position.
Connect on LinkedIn with IT team members or supervisors at Wind Creek Hospitality, using ice breakers like commenting on recent company technology initiatives or asking about typical challenges faced by their IT support team to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'application systems support,' 'Microsoft SQL,' 'troubleshooting,' 'A+ certification,' 'Network+ certification,' and 'customer service' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying relevant LinkedIn connections, allowing you to focus your energy on preparing for interviews and networking.
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