Job summary
Job post source
This job is directly from CVS Health
Job overview
The Customer Service Representative role at CVS Health supports patients receiving specialty drug therapy by managing medication orders and insurance communications to ensure timely delivery and adherence to financial and clinical standards.
Responsibilities and impact
The role involves coordinating new and refill medication orders, verifying benefits, entering prescriptions, communicating copay amounts, obtaining authorizations, and resolving order issues with insurance companies, healthcare providers, and internal teams.
Experience and skills
Candidates must have at least one year of customer service experience handling complex phone interactions, proficiency with Windows applications, keyboarding skills, and a high school diploma or equivalent; healthcare experience and knowledge of insurance, prescriptions, and medical terminology are preferred.
Company information
CVS Health is a healthcare company specializing in pharmacy services including specialty mail order pharmacy, focusing on patient support for life-sustaining drug therapies.
Job location and travel
The position is remote work from home for candidates residing in Nevada within 75 miles of the Las Vegas Specialty location at 1451 Center Crossing Road, with a 40-hour weekly schedule between 7:30am-10:30pm EST.
Application process
Applicants must apply online and complete an online Virtual Job Tryout as part of the selection process.
Unique job features
The job offers the unique aspect of supporting specialty drug therapy patients remotely, requiring coordination across multiple stakeholders to meet clinical and financial goals.
Company overview
CVS Health is a leading American healthcare company that operates a vast network of pharmacies and retail clinics. They generate revenue through prescription drug sales, over-the-counter medications, health services, and insurance products via their subsidiary, Aetna. Founded in 1963, CVS has grown significantly, acquiring Aetna in 2018 to expand into health insurance and integrating health services like MinuteClinic. Their mission focuses on improving patient health and access to care, making them a pivotal player in the healthcare industry.
How to land this job
Tailor your resume for the Customer Service Representative role at CVS Health by emphasizing your experience in handling complex customer needs over the phone and your proficiency with Windows-based applications and keyboarding skills.
Highlight any healthcare-related experience, knowledge of insurance processes, benefits, prescriptions, or medical terminology to align with the preferred qualifications in the job description.
Apply through multiple channels including the CVS Health corporate careers site and LinkedIn to maximize your application visibility for this role.
Connect with current employees in CVS Health's Specialty Mail Order Pharmacy division on LinkedIn to ask about the team culture and key skills needed; ice breakers can include mentioning interest in specialty drug therapy support or asking about their experience working remotely.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'specialty drug therapy,' 'insurance,' 'benefits verification,' and 'prescription processing' to improve chances of passing automated screening.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and follow-ups.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.