Job summary
Job post source
This job is directly from Beckett Collectibles
Job overview
The General Manager, Operations at Beckett Collectibles leads the Plano facility to drive operational excellence in grading, authentication, shipping, and customer experience, playing a key role in the company's transformation and growth.
Responsibilities and impact
The role involves managing daily operations across multiple departments, ensuring key performance metrics are met, leading a large team, fostering a positive culture, collaborating with other teams to improve customer experience, and implementing process improvements and automation.
Experience and skills
Candidates should have 15+ years of experience in operations or fulfillment leadership, be calm under pressure, skilled in managing diverse teams with empathy and accountability, and comfortable with data-driven process management; grading experience is a plus but not required.
Career development
The role offers autonomy and support to shape operational systems and teams, with the opportunity to lead a major brand's day-to-day operations and influence its future growth.
Work environment and culture
The culture emphasizes accountability, clarity, consistency, performance-driven leadership, and a positive environment that values process discipline and continuous improvement.
Company information
Beckett Collectibles is a well-known brand in the hobby industry, recognized for its magazine price guides and grading slabs, currently undergoing a transformation to become faster, leaner, and more customer-centric.
Team overview
The candidate will manage and grow a team of over 100 employees across grading, encapsulation, authentication, consumer care, and returns departments, developing frontline leaders and reinforcing company values.
Job location and travel
The position is on-site in Plano, Texas, requiring presence at the facility to manage operations directly.
Unique job features
This role is distinguished by its hands-on senior leadership in a fast-paced environment, the opportunity to lead a major industry brand's operational transformation, and involvement in process innovation and automation initiatives.
Company overview
Beckett Collectibles is a renowned company specializing in the valuation and authentication of sports memorabilia and trading cards. They generate revenue by offering grading services, price guides, and a marketplace for collectors to buy and sell items. Established in 1984, Beckett has become a trusted name in the collectibles industry, known for its comprehensive pricing data and expert grading services. The company has evolved with the market, incorporating digital platforms to enhance accessibility and engagement for collectors worldwide. Understanding Beckett's history of innovation and its pivotal role in the collectibles market can be beneficial for potential job candidates.
How to land this job
Tailor your resume to highlight extensive experience in leading large-scale operations, especially in fulfillment or high-throughput service environments, emphasizing any process improvement and team leadership roles.
Focus on showcasing your ability to manage cross-functional teams, drive operational excellence, and implement process discipline and continuous improvement initiatives aligned with Beckett’s customer-centric values.
Apply through multiple platforms including Beckett Collectibles’ official corporate website, LinkedIn, and relevant job boards to maximize your application visibility and reach.
Connect with current Beckett employees in operations or leadership roles on LinkedIn; use ice breakers such as commenting on Beckett’s recent operational transformation or expressing enthusiasm about contributing to Beckett’s legacy in the collectibles industry.
Optimize your resume for ATS by including keywords from the job description like 'operational execution,' 'team leadership,' 'process improvement,' 'customer experience,' and 'data-driven operations' to ensure it passes automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts to network with, allowing you to focus your time on interview preparation and strategic job search activities.
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