Job summary
Job post source
This job is directly from bet365
Job overview
The Customer Service Representative role focuses on providing support and resolutions to customers in a fast-paced environment, contributing to overall customer satisfaction.
Responsibilities and impact
Daily responsibilities include assisting customers, investigating inquiries, communicating through various channels, responding to requests, and promoting responsible gaming.
Compensation and benefits
The starting hourly rate is $22.40, increasing to $23.24 after training, with a comprehensive benefits package including healthcare, 401K, paid vacation days, and more.
Experience and skills
Preferred skills include strong communication, problem-solving abilities, attention to detail, and the ability to work both independently and in teams.
Career development
The company promotes a 'promote within culture' that encourages career growth and development opportunities.
Work environment and culture
The work environment is dynamic and fast-paced, emphasizing staff development and a commitment to exceptional customer service.
Company information
bet365 is a well-established company in the sports betting industry, known for its customer service and comprehensive training programs.
Team overview
The team operates within a dynamic contact center, focusing on collaboration and support for customer inquiries.
Job location and travel
This full-time position is located in Marlton, New Jersey, requiring flexibility in working hours including evenings and weekends.
Application process
Applicants must agree to share personal data in accordance with the company's Recruitment Privacy Policy.
Unique job features
The role offers comprehensive training and a supportive environment for personal and professional growth.
Company overview
bet365 is one of the world's leading online gambling companies, offering sports betting, casino games, poker, and bingo. Founded in 2000 by Denise Coates in Stoke-on-Trent, England, the company has grown to serve millions of customers globally. bet365 generates revenue through betting margins, gaming stakes, and various online gaming services. Notably, the company has invested heavily in technology and customer service to enhance user experience and maintain a competitive edge in the rapidly evolving online gambling industry.
How to land this job
Position your resume to showcase your customer service experience and your ability to thrive in fast-paced environments, as these are key components of the role at bet365.
Highlight your communication skills, attention to detail, and problem-solving abilities, as these attributes are essential for effectively assisting customers and addressing their inquiries.
Apply through multiple platforms, including bet365's corporate site and LinkedIn, to maximize your chances of being noticed for the Customer Service Representative position.
Connect with current employees in the customer service division at bet365 on LinkedIn to ask about their experiences and gather insights about the role; potential ice breakers could include expressing your enthusiasm for their service culture or asking about their training process.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer service', 'communication skills', and 'problem-solving', to ensure it passes initial screenings.
Remember that Jennie Johnson's Power Apply feature can simplify this process by tailoring your application, identifying the best channels to apply through, and helping you network effectively, allowing you to focus on other aspects of your job search.
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