Job summary
Job post source
This job is directly from Cognizant
Job overview
The Google CES 2.0 Lead / Solutions Architect at Cognizant leads the strategy, design, and delivery of Google Cloud's Customer Engagement Suite 2.0 to modernize enterprise contact centers using AI-powered tools.
Responsibilities and impact
The role involves designing and architecting CES 2.0 solutions, integrating with third-party platforms and CRMs, driving AI/ML personalization and automation, leading PoCs and workshops, and ensuring compliance with security and data governance standards.
Experience and skills
Requires a bachelor's or master's in computer science or engineering, 5+ years in cloud contact center or conversational AI, deep knowledge of Google CCAI stack, experience with platforms like Genesys and Amazon Connect, proficiency in GCP and APIs, and strong customer-facing skills; Google Cloud certifications and experience with conversational UX and Gen AI are preferred.
Company information
Cognizant is a global IT services company focused on digital transformation and cloud solutions, actively seeking top talent for future opportunities.
Application process
Candidates can express interest for future employment opportunities at Cognizant, with the company contacting qualified candidates when positions become available.
Unique job features
The job offers the chance to work with cutting-edge Google Cloud AI tools in customer engagement and contact center modernization, involving collaboration with Google Cloud and partner teams.
Company overview
Cognizant is a leading multinational corporation that provides IT services, including digital, technology, consulting, and operations services. Founded in 1994 as a technology arm of Dun & Bradstreet, it became independent in 1996 and has since grown through strategic acquisitions and a focus on digital transformation. The company makes money by offering a wide range of services such as application development, systems integration, and business process outsourcing to clients across various industries, including healthcare, financial services, and manufacturing.
How to land this job
Position your resume to highlight expertise in Google Cloud's Customer Engagement Suite 2.0, emphasizing skills with Dialogflow CX, Agent Assist, and CCAI Insights as these are central to the role at Cognizant.
Focus on demonstrating experience integrating CES 2.0 with third-party contact center platforms like Genesys, Amazon Connect, and CRMs such as Salesforce, showcasing your ability to bridge business and technical needs.
Apply through multiple channels including Cognizant's official career site and LinkedIn to maximize your application visibility for this future opportunity.
Connect with current employees in Cognizant's cloud solutions or customer engagement divisions on LinkedIn; open conversations by referencing recent advancements in Google CCAI technologies or asking about best practices for CES 2.0 implementations.
Optimize your resume for ATS by incorporating keywords from the job description like 'Dialogflow CX,' 'Agent Assist,' 'Contact Center AI,' 'Google Cloud,' and 'conversational AI' to ensure it passes automated screenings effectively.
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