Job summary
Job post source
This job is directly from the company confidential experiential marketing agency.
Job overview
The Technical Support Specialist role involves supporting the company's IT operations by troubleshooting hardware and software, onboarding users, and maintaining system performance to ensure efficient technology use.
Responsibilities and impact
The specialist will collaborate with users to identify technical needs, install and repair hardware and software, provide primary technical support, run diagnostics, maintain IT system performance, support corporate technology infrastructure, create documentation, train employees, participate in team discussions, manage projects, and provide junior-level administrative support.
Compensation and benefits
The position offers a comprehensive benefits package including medical, dental, vision, life insurance, long-term disability, 401(k), time off, holiday pay, competitive salaries, and growth opportunities.
Experience and skills
Candidates need a bachelor's degree and 4-6 years of technical support experience with Mac and Windows, knowledge of virtual servers, networking, Office 365, Adobe Creative Suite, VPN, Remote Desktop, backup protocols, strong communication, problem-solving, and organizational skills.
Career development
The job offers opportunities for growth within a dynamic and fast-paced industry.
Work environment and culture
The company values a customer-first mindset, collaboration, strong communication, and a fast-paced, organized work environment.
Company information
The employer is a leading experiential marketing agency with an internal Technology team supporting IT operations.
Team overview
The candidate will join the internal Technology team working closely with department leaders and collaborating across departments.
Unique job features
This role involves working with both Mac and PC environments and supporting a broad range of technologies including virtual servers and cloud systems, distinguishing it from typical technical support roles.
Company overview
Company Confidential is a company based in Sandusky, Ohio, involved in various sectors including industrial manufacturing and compliance services. They offer a range of positions such as Quality Manager, Sales Manager, and Compliance Specialist, indicating a focus on maintaining high standards in product quality and regulatory adherence. The company operates in multiple locations across Ohio, including Sandusky, Bellevue, and Upper Sandusky, and provides competitive salaries and benefits. Their business model appears to revolve around providing specialized services and products, with an emphasis on confidentiality and proprietary information protection.
How to land this job
Position your resume to emphasize your hands-on experience supporting both Mac and Windows environments, highlighting your ability to troubleshoot hardware, software, and network issues effectively.
Focus on showcasing your skills with virtual servers, Office 365, SharePoint, VPNs, and backup/recovery protocols, as these are key technical requirements for the role.
Apply through multiple channels including Company Confidential's corporate careers page and LinkedIn to maximize your visibility and chances of being noticed by recruiters.
Connect with members of the internal Technology team or IT leadership at Company Confidential on LinkedIn; use ice breakers like commenting on recent technology initiatives or asking about their experience with the company’s IT infrastructure.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'virtual servers,' 'Office 365,' 'networking,' and 'troubleshooting' to ensure your application passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.