Job summary
Job post source
This job is directly from SERVEWAY HEATING AND AIR CONDITIONING LLC
Job overview
The Client Service Representative (CSR) plays a crucial role in creating positive first impressions for clients and ensuring high levels of customer satisfaction through effective communication and support.
Responsibilities and impact
Daily responsibilities include answering client calls promptly, scheduling service appointments, managing client expectations regarding technician arrivals, and assisting in dispatching service calls to optimize efficiency.
Compensation and benefits
The potential total compensation ranges from $25,000 to $60,000 annually, varying based on experience and additional team lead responsibilities.
Experience and skills
Candidates should possess strong communication skills and a courteous demeanor; experience in customer service is essential, while supervisory experience is preferred.
Career development
There may be opportunities for advancement into team lead roles, allowing for professional growth within the company.
Work environment and culture
The company values courteousness and teamwork, emphasizing a positive work environment that prioritizes client satisfaction.
Company information
SERVEWAY HEATING AND AIR CONDITIONING LLC specializes in heating and air conditioning services, focusing on client satisfaction and efficient service delivery.
Team overview
The team includes a Lead Client Service Representative who supervises dispatching and ensures effective communication among team members.
Unique job features
This position emphasizes the importance of first impressions and client satisfaction, with a focus on effective communication and scheduling.
Company overview
Serveway Heating and Air Conditioning LLC is a reputable HVAC contractor based in Dallas, Texas, specializing in comprehensive heating, ventilation, and air conditioning services for both residential and commercial clients. Established locally on February 17, 2015, as a Limited Liability Company, Serveway has built a strong reputation for its reliable service and clear pricing policies. The company operates from its headquarters at 2006 Millmar Dr, Dallas, and is known for its commitment to customer satisfaction, as evidenced by high ratings and positive reviews. Serveway is led by Brian Reid, who brings extensive expertise in the HVAC industry and also founded a non-profit organization focused on training the next generation of tradesmen.
How to land this job
Tailor your resume to highlight your strong communication skills and customer service experience, as these are crucial for making a positive first impression on clients at SERVEWAY HEATING AND AIR CONDITIONING LLC.
Emphasize your ability to handle multiple tasks while prioritizing client satisfaction, showcasing your experience in managing client calls and scheduling service appointments efficiently.
Apply through various channels including SERVEWAY's corporate website and LinkedIn to maximize your chances of being noticed for the Client Service Representative position.
Connect with individuals in the customer service division at SERVEWAY on LinkedIn to inquire about the role; you could break the ice by mentioning your shared interest in customer satisfaction or asking about their experience working at the company.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'client calls,' 'scheduling,' and 'customer satisfaction,' to ensure your application passes initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying the best application channels, and suggesting relevant LinkedIn connections to network with.
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