Job summary
Job post source
This job is directly from Crane Engineering
Job overview
The Customer Service Manager will lead a high-performing team to drive customer satisfaction and operational efficiency within Crane Engineering.
Responsibilities and impact
Daily responsibilities include mentoring customer service representatives, developing strategies for improvement, analyzing performance data, handling escalated issues, and ensuring quality service delivery.
Compensation and benefits
The position offers competitive compensation, comprehensive health insurance, a 401k with company match, generous paid time off, and opportunities for career advancement.
Experience and skills
Candidates should have a Bachelor's degree in a related field, at least three years of relevant experience, proven leadership skills, and strong customer service abilities.
Career development
The company offers career advancement opportunities through its Career Tracker program and continuous learning via Crane University.
Work environment and culture
Crane Engineering promotes a family-oriented culture with core values centered around integrity, teamwork, customer focus, excellence, innovation, and fun.
Company information
Crane Engineering is a Midwest and East Coast-based company with locations in several states, focused on delivering exceptional customer service and innovative solutions.
Team overview
The candidate will join a team dedicated to customer service excellence, with a strong emphasis on collaboration and team member growth.
Job location and travel
The job is located at Crane Engineering, 707 Ford Street, Kimberly, WI, with options for flexible workplace arrangements.
Application process
Interested candidates can apply through the Crane Engineering careers page at https://www.craneengineering.net/careers.
Unique job features
The role includes unique opportunities for team involvement, a positive work environment, and a focus on celebrating achievements.
Company overview
Crane Engineering is a specialized provider of fluid technology solutions, focusing on the distribution, design, and service of fluid handling equipment. The company generates revenue by offering a wide range of products, including pumps, valves, and filtration systems, as well as providing engineering services and maintenance support to various industries such as water treatment, chemical processing, and food and beverage. Founded in 1939, Crane Engineering has established a strong reputation for delivering innovative solutions and exceptional customer service, making it a trusted partner for clients seeking reliable and efficient fluid management systems.
How to land this job
Tailor your resume to showcase your leadership experience, customer service skills, and ability to drive team success, as these are essential for the Customer Service Manager role at Crane Engineering.
Emphasize your experience in developing strategies to improve customer satisfaction and operational efficiency, as well as your analytical skills in monitoring team performance and customer feedback.
Apply through multiple channels, including Crane Engineering's corporate site and LinkedIn, to broaden your visibility and chances of being noticed for this position.
Connect with individuals in the customer service division at Crane Engineering on LinkedIn to ask about the position; potential ice breakers could include discussing their team culture or asking for advice on succeeding in the role.
Optimize your resume for ATS systems by integrating key phrases from the job description such as 'customer service,' 'leadership capabilities,' and 'operational efficiency' to enhance your chances of passing initial screenings.
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