Director of Client Services (Work Remotely Anywhere in the U.S.)

REMOTEPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Businessolver

• Job overview

  The Director of Client Services at Businessolver leads client service execution to ensure a high-quality client experience and supports client-related activities and team needs to deliver client satisfaction.

• Responsibilities and impact

  The role involves partnering with project and production teams to manage capacity and deliverables, overseeing client service delivery and escalations, conducting strategy and team meetings, managing and training team members, supporting annual enrollment activities, participating in sales meetings, and staying updated on product developments.

• Compensation and benefits

  The salary range is $80K to $154K annually, with pay based on experience and qualifications, plus eligibility for an annual bonus plan and a comprehensive benefits package for full-time or part-time benefit-eligible employees.

• Experience and skills

  Candidates should have 8+ years of experience in benefits administration with brokers, carriers, and clients, preferably a bachelor's degree, strong relationship and project management skills, excellent communication, problem-solving abilities, tech-savviness, and willingness to travel up to 15%.

• Career development

  Businessolver offers individual development opportunities through a culture focused on growth, transparency, and continuous learning, encouraging employees to perform at their best.

• Work environment and culture

  The company culture emphasizes responsiveness, trust, transparency, positive intent, realness, growth attitude, and inclusivity, fostering a fun and high-performance environment.

• Company information

  Businessolver, founded in 1998 by HR professionals, provides benefits technology and services with a secure SaaS platform aimed at maximizing client benefits program investment and engagement.

• Team overview

  The Director will work closely with project management, production planning, customer success teams, and sales, leading and supporting client services teams to ensure successful execution of tasks.

• Job location and travel

  This is a remote position available anywhere in the U.S. with up to 15% travel required.

• Unique job features

  The role includes acting as a security contact for the business unit, driving compliance with information security and privacy practices, and engaging in cutting-edge technology and continuous learning opportunities.

Company overview

Businessolver is a technology company specializing in benefits administration solutions for employers. They generate revenue through their proprietary SaaS platform, which streamlines benefits management, enrollment, and compliance for HR departments. Founded in 1998, Businessolver has grown significantly, driven by their focus on innovation and customer-centric services. Key historical milestones include the launch of their Benefitsolver platform and strategic acquisitions to expand their service offerings.

How to land this job

• Tailor your resume to emphasize your 8+ years of progressive experience working with brokers, carriers, and clients in Benefit Administration, highlighting your project management and relationship management skills as key strengths.

• Showcase your ability to drive accountability and operational execution, including experience leading teams, managing client escalations, and delivering consistent, high-quality client experiences aligned with Businessolver’s culture of responsiveness and client delight.

• Apply through multiple channels including Businessolver’s corporate career site and LinkedIn to maximize your visibility and chances of being noticed for this Director of Client Services role.

• Connect with current Businessolver employees in Client Services or related teams on LinkedIn; start conversations with ice breakers such as asking about their experience working remotely, how they embrace Businessolver’s core values like 'Respond Readily,' or inquiring about recent client success stories they’ve been part of.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'client escalation,' 'operational execution,' 'project management,' 'benefit administration,' 'client health scorecard,' and 'team leadership' to ensure it passes initial automated screenings.

• Utilize Jennie Johnson’s Power Apply feature to automate tailoring your resume, identify the best application portals, and find LinkedIn connections to network with, freeing up your time to focus on preparing for interviews and strategic networking.