Job summary
Job post source
This job is directly from Microsoft
Job overview
The Senior Technical Support Engineer SEE at Microsoft plays a critical role in resolving complex technical issues for customers, enhancing product support, and contributing to customer success within the Customer Service & Support organization.
Responsibilities and impact
The role involves troubleshooting and solving complex customer technical issues, collaborating with engineering teams on product bugs, developing automation tools, mentoring peers, creating technical content, and ensuring effective communication with customers throughout issue resolution.
Compensation and benefits
The base pay range in the U.S. is $85,100 to $169,800 annually, with higher ranges in San Francisco Bay and New York City areas; benefits and additional compensation may apply.
Experience and skills
Candidates must have a Bachelor's degree in Computer Science, IT, or related field with 3+ years of technical support or IT experience, or 5+ years without a degree; preferred qualifications include Microsoft certifications, experience with SharePoint and OneDrive, PowerShell scripting, and familiarity with Microsoft 365 ecosystem.
Career development
The position offers opportunities to accelerate career growth, enhance problem-solving and technical skills, and engage in mentoring and content creation within a large global organization.
Work environment and culture
Microsoft fosters a culture of respect, integrity, accountability, inclusion, and growth mindset, emphasizing collaboration and innovation to empower customers and employees.
Company information
Microsoft is a global technology leader with over 45,000 employees in the Customer Experience and Success organization, focusing on delivering differentiated customer experiences and AI transformation.
Team overview
The candidate will join the Customer Service & Support team within CE&S, working collaboratively with support engineering, product groups, and services teams to resolve complex issues.
Application process
Applications are accepted until August 1, 2025, with security screening requirements including the Microsoft Cloud Background Check; candidates can apply via Microsoft's career site.
Unique job features
The role includes unique opportunities to work with AI-powered support tools, contribute to product and process improvements, and engage in strategic business integration and readiness programs.
Company overview
Microsoft is a global technology giant known for its software products, hardware devices, and cloud services. Founded in 1975 by Bill Gates and Paul Allen, the company revolutionized personal computing with its Windows operating system and Office productivity suite. Microsoft generates revenue through software licensing, hardware sales including Surface devices and Xbox consoles, and its Azure cloud platform. Significant acquisitions like LinkedIn and GitHub have expanded its market influence and diversified its product offerings.
How to land this job
Position your resume to highlight your extensive experience in technical support, particularly with Microsoft technologies like SharePoint and OneDrive, emphasizing your troubleshooting and customer success skills.
Focus on showcasing your ability to handle complex technical issues, collaborate cross-functionally, and contribute to process improvements and automation, as these are key responsibilities in this role.
Apply through multiple platforms including Microsoft's official careers site and LinkedIn to maximize your chances and visibility for the Senior Technical Support Engineer SEE position.
Connect with current employees in the Customer Service & Support (CSS) division at Microsoft on LinkedIn; use ice breakers like commenting on recent AI transformation initiatives or asking about their experience with SharePoint support to start conversations.
Ensure your resume is optimized for ATS by incorporating keywords from the job description such as 'technical support,' 'SharePoint,' 'OneDrive,' 'PowerShell scripting,' 'troubleshooting,' and 'customer success' to pass automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate resume tailoring, find the best application channels, and identify LinkedIn connections for networking, allowing you to focus your energy on preparing for interviews and skill development.
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