Job summary
Job post source
This job is directly from City Colleges of Chicago
Job overview
The CRM Salesforce Admin at City Colleges of Chicago manages and optimizes the Salesforce CRM system to enhance recruitment, retention, and customer experience across the college system.
Responsibilities and impact
The role involves leading CRM adoption, supporting users, creating workflows, collaborating with stakeholders for requirements, managing data integrations, enforcing data quality, conducting system audits, training users, and coordinating with external consultants.
Compensation and benefits
The salary is approximately $88,521 with benefits including health and welfare packages, retirement plans (403(b), 457(b), SURS pension), generous leave, and tuition reimbursement.
Experience and skills
Requires a bachelor's degree and three years of relevant experience; Salesforce Admin certification preferred; skills in project management, data management, training, communication, Microsoft Office, and ability to work with diverse technical skill levels are essential.
Work environment and culture
The company values equal opportunity and affirmative action, requires Chicago residency for full-time employees, and supports a remote work environment with stable internet requirements.
Company information
City Colleges of Chicago is the largest community college system in Illinois, serving over 70,000 students annually with seven colleges and five satellite sites, focusing on affordable, quality education.
Team overview
The CRM Salesforce Admin reports to the District Director – CRM Salesforce and works remotely with various stakeholders and team members across the organization.
Job location and travel
This is a remote position requiring a stable internet connection and Chicago residency within six months for full-time employees.
Unique job features
The role includes unique responsibilities such as managing multi-phase Salesforce implementations, integrating with marketing platforms, and ensuring no shadow systems exist, emphasizing continuous CRM improvement and user adoption.
Company overview
City Colleges of Chicago is a network of seven community colleges providing accessible and affordable education to residents of Chicago. They offer a range of associate degree programs, certificates, and continuing education courses designed to prepare students for careers or further education. The institution generates revenue through tuition fees, government funding, and grants. Established in 1911, City Colleges has a long history of serving diverse student populations and has undergone significant transformations to enhance educational outcomes and workforce readiness.
How to land this job
Position your resume to highlight your Salesforce administration skills, focusing on your ability to manage CRM systems remotely and improve user adoption and workflow automation, as this aligns with City Colleges of Chicago's emphasis on maximizing CRM effectiveness and user support.
Emphasize experience in collaborating with stakeholders to gather requirements, develop technical specifications, and deploy CRM solutions, along with your proficiency in data quality control, dashboard creation, and training users, which are key responsibilities in this role.
Apply through multiple channels including the City Colleges of Chicago official careers page and LinkedIn to maximize your application visibility and ensure it reaches the right hiring managers.
Connect with current City Colleges of Chicago IT or CRM team members on LinkedIn; start conversations by referencing recent Salesforce updates they might be implementing or by expressing interest in how they support student success through technology.
Optimize your resume for ATS by incorporating keywords such as 'Salesforce Administration,' 'CRM adoption,' 'workflow automation,' 'data quality,' and 'user training' to ensure it passes initial automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate the application process across multiple platforms, tailor your resume for ATS, and identify valuable LinkedIn connections, allowing you to focus more on preparing for interviews and networking.
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