Job summary
Job post source
This job is directly from Saronic Technologies
Job overview
The Mission Support Manager at Saronic Technologies leads customer service and support teams to coordinate maintenance and repair activities for maritime autonomous systems, impacting operational readiness and customer satisfaction.
Responsibilities and impact
The role involves leading and training a support team, providing remote technical support, coordinating logistics for vessel and parts delivery, driving continuous process improvements, and advocating customer needs within the company.
Compensation and benefits
The position offers comprehensive medical, dental, and vision insurance with high premium coverage by the company, generous PTO and parental leave, competitive salary with performance bonuses, 401(k) retirement plan, stock options, life and disability insurance, and office perks like free lunch and unlimited snacks and drinks.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience with 5+ years in technical support leadership, knowledge of CRM and help desk tools (preferably Salesforce), strong organizational and communication skills, and experience in industrial machinery or maritime maintenance is preferred.
Career development
The job includes opportunities for staff training and development to keep skills current, supporting career growth within the company.
Work environment and culture
Saronic Technologies values diversity and inclusion, provides a dynamic and fast-paced work environment, and supports employee well-being with extensive benefits and a collaborative culture.
Company information
Saronic Technologies specializes in defense autonomy at sea, developing advanced autonomous maritime platforms for the Department of Defense to enhance maritime operations.
Team overview
The candidate will lead the San Diego based customer service and support teams, coordinating closely with internal logistics and field support representatives.
Job location and travel
The position is based in San Diego, involving work in marine environments with physical demands including lifting, outdoor conditions exposure, and navigation tasks.
Unique job features
This role requires U.S. Person status due to access to export-controlled information and involves unique physical demands related to marine operations.
Company overview
Saronic Technologies is a defense and space manufacturing company based in Austin, Texas, specializing in the development of unmanned surface vehicles for the navy and maritime industries. The company integrates advanced hardware, software, and artificial intelligence to produce state-of-the-art solutions that enhance maritime operations and defense autonomy at sea. Saronic Technologies has gained recognition as a leader in revolutionizing defense technology, securing significant funding, including a $175 million Series B round that valued the company at $1 billion. With a team of veterans, technologists, and engineers, Saronic continues to innovate and expand its capabilities in the defense sector.
How to land this job
Position your resume to highlight leadership experience in managing technical support teams, especially in maritime, naval, or aviation maintenance environments, aligning with Saronic Technologies’ focus on defense autonomy at sea.
Emphasize your expertise in electromechanical and diesel propulsion systems, along with your ability to coordinate logistics and troubleshoot complex technical issues remotely, as these are key responsibilities for the Mission Support Manager role.
Apply through multiple channels including Saronic Technologies’ corporate careers page and LinkedIn to maximize your visibility and chances of being noticed by recruiters.
Connect with current employees in the customer service or mission support divisions at Saronic Technologies on LinkedIn; use ice breakers like commenting on recent company innovations in maritime autonomy or asking about team culture and challenges in the San Diego location.
Optimize your resume for ATS by incorporating keywords from the job description such as 'mission support,' 'electromechanical systems,' 'diesel propulsion,' 'customer advocacy,' 'CRM software,' and 'logistics coordination' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications across various platforms, identify relevant LinkedIn contacts for networking, and ensure your resume is optimized for ATS, freeing you to focus on preparing for interviews and other job search activities.
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