Job summary
Job post source
This job is from a recruiting firm hiring for a separate company, as indicated by the mention of 'Our client' and detailed client company description distinct from JS Consulting.
Job overview
The Client Engagement Director/Program Director role involves managing key financial institution accounts to ensure successful delivery and support of digital banking solutions, acting as a strategic partner to sales and driving client satisfaction and business objectives.
Responsibilities and impact
The role requires serving as the primary relationship owner for 5-7 key accounts, tracking account health, coordinating with internal teams, conducting executive reviews, overseeing delivery metrics, ensuring smooth product launches, identifying upsell opportunities, and providing product feedback.
Experience and skills
Candidates need 6-8+ years in enterprise client leadership or program management in SaaS, fintech, or banking tech, with deep knowledge of financial services digital transformation, experience leading complex SaaS implementations, familiarity with core banking systems and integrations, and strong communication and CRM skills.
Work environment and culture
The position is fully remote with 25% travel, emphasizing a polished, client-focused approach without sales responsibilities, highlighting a collaborative and client-centric work environment.
Company information
The client is a fintech innovator transforming banking customer engagement with API-first architecture and a platform serving top US mobile banking apps, focusing on digital finance and branch transformation.
Team overview
The role is part of a larger team supporting the company's top 75 clients, working closely with Digital Sales Managers and program managers to deliver client solutions.
Job location and travel
The job is remote with up to 25% travel, expenses paid, and requires US citizenship.
Unique job features
The job uniquely combines program and relationship management with digital transformation leadership and technical expertise in fintech, focusing on high-value client engagements and strategic account management.
Company overview
JS Consulting is a dynamic firm specializing in providing comprehensive IT and business consulting services to a diverse range of industries. They generate revenue by offering tailored solutions that include strategic planning, technology implementation, and process optimization, helping clients enhance efficiency and drive growth. Founded with a commitment to innovation and excellence, JS Consulting has established a strong reputation for delivering high-quality results and fostering long-term client relationships. Their history is marked by a series of successful projects and a growing portfolio of satisfied clients, positioning them as a trusted partner in the consulting industry.
How to land this job
Position your resume to highlight your expertise in fintech, banking technology, and digital SaaS program management, emphasizing your 6-8+ years of experience leading complex client engagements and multi-phase SaaS implementations.
Focus on showcasing your skills in client relationship management, executive communication, and your ability to drive digital transformation and customer experience innovation within large financial institutions.
Apply through multiple channels including JS Consulting's corporate website and LinkedIn to maximize your visibility and ensure your application reaches the right recruiters and hiring managers.
Connect with professionals in JS Consulting’s fintech or client engagement divisions on LinkedIn, initiating conversations by referencing recent digital banking innovations they have worked on or by asking about key challenges in managing large financial institution accounts.
Optimize your resume for ATS by incorporating keywords such as 'fintech,' 'SaaS program management,' 'client engagement,' 'digital transformation,' 'API integrations,' and 'executive reporting' to pass automated screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify optimal job posting platforms, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and strategic networking.
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