The Wright Center for Graduate Medical Education

Information Technology Support Specialist

SCRANTON, PAPosted 25 days ago

Job summary

  • Job post source

    This job is directly from The Wright Center for Graduate Medical Education

  • Job overview

    The Information Technology Support Specialist provides first-level technical assistance to employees, ensuring effective support for hardware, software, and network-related issues.

  • Responsibilities and impact

    Daily responsibilities include troubleshooting technical issues, managing support tickets, assisting with user account management, providing software and hardware support, and collaborating with IT team members.

  • Experience and skills

    Candidates should have a high school diploma, 1-2 years of IT support experience, strong knowledge of Windows and macOS, and excellent communication skills; preferred qualifications include relevant certifications and help desk experience.

  • Company information

    The Wright Center for Graduate Medical Education focuses on training healthcare professionals and improving healthcare delivery.

Company overview

The Wright Center for Graduate Medical Education is a non-profit organization focused on training medical professionals through innovative and community-oriented graduate medical education programs. They generate revenue primarily through partnerships with healthcare organizations, government funding, and grants, which support their mission to improve healthcare access and outcomes in underserved areas. Established in 1976, the center has a rich history of expanding its educational programs and services to meet the evolving needs of the healthcare industry, emphasizing patient-centered care and community health.

How to land this job

  • Tailor your resume to showcase your experience in IT support, emphasizing your problem-solving skills and strong communication abilities, which are crucial for the Information Technology Support Specialist role at The Wright Center for Graduate Medical Education.

  • Highlight your familiarity with Windows and macOS operating systems, along with your experience in troubleshooting hardware and software issues, as these are key requirements mentioned in the job description.

  • Apply through multiple platforms, including The Wright Center's corporate website and LinkedIn, to maximize your chances of being noticed for this position.

  • Connect with current employees in the IT department at The Wright Center on LinkedIn to gather insights about the role and the team culture. Potential ice breakers could include asking about their favorite project or sharing your enthusiasm for technology trends.

  • Ensure your resume is optimized for ATS by including relevant keywords from the job description, such as 'help desk support,' 'ticket management,' and 'user training' to improve your chances of passing initial screenings.

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