Job summary
Job post source
This job is directly from Erie Insurance Group
Job overview
The IT Associate Technician at Erie Insurance Group provides frontline hardware and software technical support, impacting over 6,900 employees and 14,000 agents by troubleshooting and resolving IT issues.
Responsibilities and impact
The role involves researching, troubleshooting, monitoring, and maintaining IT systems, providing technical phone support, and communicating effectively with customers and team members to resolve issues.
Compensation and benefits
The salary ranges from $44,055 to $70,372 depending on role level and experience, with eligibility for annual bonuses. Benefits include premier health coverage, pension, 401(k) with match, paid time off, tuition reimbursement, life insurance, disability insurance, orthodontic coverage, adoption assistance, fertility coverage, and community volunteer support.
Experience and skills
A high school diploma or GED is required; related technical experience is preferred. Skills needed include critical thinking, effective communication, contact center experience, technical knowledge, attention to detail, initiative, professionalism, and time management.
Career development
Opportunities include career development programs and tuition reimbursement for higher education and industry certifications.
Work environment and culture
Erie Insurance values diversity and inclusion, with a large team across multiple states, offering a supportive and inclusive work environment.
Company information
Erie Insurance Group is a Fortune 500 company with over 6,000 employees and 13,000 independent agencies, operating in multiple states with a strong focus on service.
Team overview
The candidate will join the IT Client Services Department within the Enterprise IT Infrastructure & Operations Division, supporting a large user base across the company.
Job location and travel
The position is based at the corporate office in Erie, PA, with work primarily onsite.
Unique job features
This role is distinguished by its broad support scope across hardware, software, network, and security issues, serving a large employee and agent base with established policies and processes.
Company overview
Erie Insurance Group is a multi-line insurance company offering auto, home, business, and life insurance. Founded in 1925 in Erie, Pennsylvania, the company has grown significantly and now operates in 12 states and the District of Columbia. Erie Insurance makes money through underwriting premiums and investment income. Known for its strong customer service and financial stability, Erie consistently ranks high in customer satisfaction surveys and has a long-standing history of community involvement and support.
How to land this job
Position your resume to highlight your troubleshooting skills and experience with hardware, software, and operating systems, focusing on your ability to follow established policies and procedures in IT support roles.
Emphasize your communication skills, especially your ability to effectively interact with customers and team members, as well as your experience in contact center or technical phone support environments.
Apply through multiple channels including Erie Insurance Group’s corporate career site and LinkedIn to maximize your application’s visibility and ensure you don’t miss any openings for the IT Associate Technician role.
Connect with current employees in the Enterprise IT Infrastructure & Operations Division on LinkedIn; initiate conversations by referencing Erie Insurance’s commitment to diversity and inclusion or by asking about their experience working in IT Client Services.
Optimize your resume for ATS by incorporating keywords from the job description such as 'troubleshooting,' 'technical support,' 'hardware,' 'software,' 'contact center,' and 'customer focus' to improve your chances of passing automated screenings.
Utilize Jennie Johnson’s Power Apply feature to streamline your job search by tailoring your resume, finding multiple application portals, and identifying relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.