Technology Support Supervisor - Job ID 13479
HARTFORD, CTPosted 25 days ago
Job summary
Job post source
This job is directly from CAPITOL REGION EDUCATION COUNCIL
Job overview
The Technology Support Supervisor at CAPITOL REGION EDUCATION COUNCIL leads and manages the technology support team to ensure effective technical assistance and project completion, impacting the organization's educational technology services.
Responsibilities and impact
The role involves supervising and evaluating technology support staff, managing ticket queues, providing direct technical support, overseeing technology infrastructure maintenance, budgeting for technology services, collaborating with other departments, and participating in technology committees.
Compensation and benefits
The position offers group health insurance, life and disability insurance options, a 403(b) retirement plan with employer matching, flexible spending accounts, comprehensive benefit time, employee assistance programs, tuition reimbursement, and professional learning opportunities including discounted advanced degree programs.
Experience and skills
Candidates should have a Bachelor's degree in MIS or related field with five years of technology experience or equivalent, advanced technical certifications preferred, strong leadership and technical skills in IT support, networking, and educational technology environments.
Career development
The job provides access to professional learning opportunities with paid courses through CREC University and discounted tuition for advanced degrees, supporting skill expansion and career advancement.
Work environment and culture
CREC values diversity, equity, and inclusion, fostering an environment of respect and support for all identities, with a commitment to confronting systemic biases and promoting an inclusive workplace.
Company information
CAPITOL REGION EDUCATION COUNCIL has provided innovative educational programs since 1966, serving 33 districts and 12,000 students annually with diverse educational and support services across Greater Hartford.
Team overview
The supervisor manages a team of technology support staff including technicians and specialists, overseeing their performance and development to ensure high-quality technical support.
Job location and travel
The job is based in Greater Hartford, Connecticut, with responsibilities across CREC's member districts and programs, likely requiring on-site presence and collaboration.
Unique job features
This role uniquely combines supervisory duties with hands-on technical support and involvement in strategic technology planning and budgeting within an educational nonprofit environment.
Company overview
The Capitol Region Education Council (CREC) is a non-profit organization dedicated to improving public education in the Greater Hartford area of Connecticut. They provide a range of services including magnet schools, professional development, and specialized educational programs. CREC generates revenue through state funding, grants, and service fees. Established in 1966, CREC has a long history of fostering educational innovation and collaboration among local school districts.
How to land this job
Tailor your resume to highlight leadership experience in supervising technology support teams, emphasizing your ability to conduct performance evaluations, set goals, and mentor staff effectively.
Showcase your technical proficiency across a wide range of IT areas including network infrastructure, server technology, cloud services like Google Suite and Office 365, cybersecurity, and end-user device support to align with CREC’s diverse technology environment.
Apply through multiple platforms such as the CAPITOL REGION EDUCATION COUNCIL’s official career page and LinkedIn to maximize your application visibility and reach.
Connect on LinkedIn with current technology support supervisors or IT managers at CREC, using ice breakers like commenting on recent technology initiatives at CREC or asking about their experience managing IT support in an educational setting.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technology support,' 'performance evaluations,' 'network infrastructure,' 'cloud services,' and 'cybersecurity' to ensure your resume passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify relevant job posting sites, and find LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill development.
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