Job summary
Job post source
This job is directly from Stefanini Group
Job overview
The Deskside Technician II role at Stefanini Group involves providing IT support for desktop, laptop, and peripheral devices across multiple locations, ensuring smooth operation of IT equipment in a corporate environment.
Responsibilities and impact
The technician will support Mac and Windows devices, mobile devices, printers, and networking equipment, perform IMAC tasks, troubleshoot hardware and software issues, manage inventory, and provide after-hours and executive support as needed.
Compensation and benefits
The position offers a comprehensive benefits package including 401(k), paid time off, tuition reimbursement, and medical, dental, and vision insurance.
Experience and skills
Candidates need experience with Mac OS, Windows OS, Microsoft Office, AV systems, and PC hardware, strong communication skills, ability to troubleshoot complex issues, and a high school diploma; certifications like A+, MCP, ITIL, and Lean Six Sigma are preferred.
Career development
Opportunities include professional development through Stefanini University eLearning programs and virtual training.
Work environment and culture
Stefanini Group values agility, flexibility, and innovation with a flat organizational structure promoting fast communication and decision-making, and is a Brazilian privately owned company.
Company information
Stefanini Group is a global IT services provider with over 25,000 employees in 77 offices across 40 countries, offering application development, IT infrastructure outsourcing, and consulting services to Fortune 1000 companies.
Job location and travel
The role supports two locations and may require travel to other client sites; physical ability to lift equipment and work on-call is needed.
Unique job features
The job includes unique opportunities to work within a global IT services company and participate in virtual professional development programs.
Company overview
Stefanini Group is a global IT services company specializing in digital transformation, consulting, cloud services, and outsourcing. Founded in 1987 in Brazil, it has expanded its footprint to over 40 countries, serving various industries including finance, manufacturing, and healthcare. The company generates revenue through managed services, technology solutions, and business process outsourcing. Key historical milestones include its international expansion in the 1990s and strategic acquisitions to enhance its service portfolio.
How to land this job
Position your resume to emphasize your experience supporting both Mac and Windows operating systems, highlighting your ability to troubleshoot hardware and software issues in a corporate environment, as this is central to the Deskside Technician II role at Stefanini Group.
Highlight your skills in supporting a wide range of IT equipment including desktops, laptops, mobile devices, printers, scanners, and AV conferencing systems, along with your experience handling IMAC tasks and asset inventory management.
Apply through multiple channels such as Stefanini Group's official corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees or IT support team members at Stefanini Group on LinkedIn, using ice breakers like commenting on their recent posts about IT innovations or asking about the team culture and challenges in supporting global clients.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'Mac OS,' 'Windows 10,' 'IMAC support,' 'ticketing tools,' 'troubleshooting,' and 'asset auditing' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate targeting multiple application platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and upskilling.
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