Job summary
Job post source
This job is directly from Zones, LLC
Job overview
The Information Technology Help Desk Technician at Zones, LLC provides Level 1-2 IT support to end-users, ensuring smooth operation of IT products and services.
Responsibilities and impact
The technician will handle technical support via phone, chat, and email, perform Tier 1 troubleshooting, support Windows and specialized equipment, manage hardware deployments, and act as a subject matter expert in limited areas.
Compensation and benefits
The position offers up to $30.00 per hour pay, a comprehensive benefits package including medical coverage, state-mandated sick leave, and other well-being benefits.
Experience and skills
Candidates should have an Associate's degree or 2 years in customer support, experience with help desk ticketing, hardware troubleshooting, and proficiency with Microsoft Outlook, Windows 10, and basic computer terminology.
Career development
Zones promotes lifelong learning and offers career opportunities in IT innovation, sales, engineering, operations, and administration within a collaborative culture.
Work environment and culture
Zones values diversity, teamwork, and a fast-paced but fun work environment, emphasizing client-centric and collaborative culture with a passion for technology.
Company information
Zones, LLC is a global IT solutions provider with over 35 years of experience, specializing in Digital Workplace, Cloud, Networking, Security, and Managed Services, operating in over 120 countries.
Job location and travel
The job is located onsite in Boston, MA 02116, with working hours Monday to Friday, 8:00 am to 5:00 pm.
Unique job features
The role includes supporting specialized RMV equipment and software, and the opportunity to act as a subject matter expert and support new team members.
Company overview
Zones is a global IT solutions provider specializing in cloud computing, data center infrastructure, cybersecurity, and digital workplace solutions. Founded in 1986, the company generates revenue through a combination of product sales, managed services, and consulting. Zones has a significant history of growth and innovation, having expanded its offerings to include comprehensive IT lifecycle management and strategic partnerships with leading technology vendors like Microsoft, Cisco, and Dell. This positions Zones as a versatile player in the IT industry, catering to a wide range of business needs.
How to land this job
Tailor your resume to highlight your experience in Level 1-2 IT support, emphasizing troubleshooting, diagnosing, and resolving technical issues in Windows environments and specialized equipment.
Focus on showcasing your customer service skills, particularly your ability to communicate effectively via telephone, chat, and email, and your empathy towards end-users.
Apply through multiple channels including Zones, LLC's corporate careers page, LinkedIn, and relevant job boards to maximize your application visibility.
Connect with current IT Help Desk Technicians or team members at Zones, LLC on LinkedIn; start conversations by complimenting recent company initiatives or asking about their experience with the RMV equipment support.
Optimize your resume for ATS by including keywords from the job description such as 'IT Help Desk Technician,' 'Tier 1 support,' 'Windows 10,' 'hardware deployments,' and 'customer support,' ensuring your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, submitting applications across multiple platforms, and identifying LinkedIn contacts for networking, saving you time and increasing your chances of landing the role.
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