Job summary
Job post source
This job is directly from Vanguard
Job overview
The Client Experience Product Manager (VOC) at Vanguard is responsible for managing technical product initiatives that enhance client experience through data-driven insights and cross-functional collaboration.
Responsibilities and impact
The role involves technical product management, collaborating with stakeholders to improve client experience, coaching product teams, managing data quality, resolving production issues, and leading survey design for actionable insights.
Experience and skills
Candidates should have 5+ years of experience including 2+ years leading cross-functional teams, an undergraduate degree (graduate preferred), technical knowledge of AWS data tools, and skills in SQL, Python, and Tableau are desirable.
Work environment and culture
Vanguard promotes a mission-driven, collaborative culture with a hybrid work model balancing flexibility and in-person collaboration to support employee and client success.
Company information
Vanguard is focused on long-term financial wellbeing of clients, offering transformative products and services, and fostering continuous learning and development globally.
Job location and travel
The position supports a hybrid working model allowing flexibility with in-person collaboration opportunities.
Company overview
Vanguard is a leading investment management company known for its low-cost mutual funds and ETFs. Founded in 1975 by John C. Bogle, Vanguard pioneered the concept of index funds, which aim to replicate the performance of a market index. The company generates revenue primarily through management fees on its vast array of investment products, which cater to both individual and institutional investors. Vanguard's client-owned structure ensures that profits are returned to investors in the form of lower fees, reinforcing its commitment to cost-effective investing.
How to land this job
Tailor your resume to highlight your strategic thinking, technical product management skills, and experience collaborating with cross-functional teams, as these are central to the Client Experience Product Manager role at Vanguard.
Emphasize your ability to leverage data for business outcomes, particularly your experience with data analysis, storytelling through data, and familiarity with SQL, Python, or Tableau, to align with the job’s focus on data-driven client experience improvements.
Apply through multiple channels including Vanguard's corporate career site and LinkedIn to maximize your application visibility and chances of being noticed for this competitive role.
Connect with current Vanguard employees in product management or client experience divisions on LinkedIn; start conversations by referencing Vanguard's mission-driven culture or recent initiatives related to client experience and data-driven improvements as ice breakers.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical product management,' 'data analysis,' 'cross-functional collaboration,' 'AWS data tools,' and 'client experience' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate and optimize your applications across multiple platforms and identify relevant Vanguard contacts for networking, allowing you to focus your time on preparing for interviews and refining your skills.
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