Job summary
Job post source
This job is from a recruiting firm hiring for a separate company based on the emphasis on client relationships and the way the description is written focusing on client and end client interaction rather than directly on Iron Systems, Inc.
Job overview
The Desktop EUC L1 role involves providing first-level end-user computing support, focusing on hardware and software troubleshooting to ensure smooth IT operations for clients.
Responsibilities and impact
The job requires using ITSM systems, supporting Microsoft Windows and Office applications, troubleshooting hardware including desktops and laptops, and supporting mobile devices; the candidate must work independently, manage priorities, and maintain professional client interactions.
Experience and skills
Candidates must have experience with ITSM systems, Microsoft Windows OS, and hardware troubleshooting; support experience with MACs and knowledge of iOS and Android devices is beneficial; certifications like CompTIA A+, Network+, and Microsoft MCP, MCITP, or MCSE are desired.
Work environment and culture
The role requires good customer-facing skills, ethical workplace conduct, and the ability to work independently, indicating a professional and client-focused work culture.
Company overview
Iron Systems is a global provider of integrated systems, data center infrastructure, and support services. They specialize in designing, manufacturing, and deploying customized hardware solutions for cloud computing, data centers, and enterprise IT environments. The company generates revenue through the sale of its hardware products, professional services, and managed support services. Founded in 2002, Iron Systems has built a reputation for delivering high-quality, scalable solutions tailored to meet the specific needs of their clients, including some of the world's leading technology companies.
How to land this job
Tailor your resume to emphasize your experience with ITSM systems, proficiency in Microsoft Windows and Office applications, and any exposure to Mac and mobile device support, as these are key technical requirements for the Desktop EUC L1 role at Iron Systems, Inc.
Highlight your customer-facing skills, ability to work independently, prioritize tasks, and maintain professional conduct, since strong behavioral skills and ethical workplace practices are essential for this position.
Apply through multiple platforms including Iron Systems, Inc's corporate career site and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with professionals in the IT support or desktop services division at Iron Systems, Inc on LinkedIn; use ice breakers like commenting on a recent company project or asking about their experience with ITSM tools to start a conversation.
Optimize your resume for ATS by incorporating keywords such as 'ITSM system,' 'Microsoft Windows,' 'desktop hardware troubleshooting,' 'CompTIA A+,' and 'customer service skills' to ensure it passes automated screening.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job posting channels, and find relevant LinkedIn contacts, saving you time and increasing your chances of landing the job.
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