Job summary
Job post source
This job is directly from TELUS
Job overview
The Client Care Counselor role at TELUS Health involves providing real-time clinical support to individuals facing emotional and complex life challenges, impacting health outcomes across the U.S.
Responsibilities and impact
The counselor delivers brief, solution-focused interventions via phone or chat, conducts risk assessments, develops safety plans, refers clients to resources, documents cases, and supports first-call resolution.
Compensation and benefits
The position offers competitive health coverage, paid time off, paid training, flexible scheduling with rotating shifts including evenings and weekends, and equipment for remote work.
Experience and skills
Candidates should have a Master's degree in Social Work, Counseling, Psychology, or related field, licensure or eligibility preferred, experience or interest in crisis intervention, ability to handle diverse and high-risk situations, and proficiency with digital tools.
Career development
TELUS Health provides ongoing clinical supervision, on-demand development courses, peer mentorship, and clear career pathways for professional growth.
Work environment and culture
The company fosters an inclusive, compassionate, and ethics-driven culture with a connected team environment and a focus on mental wellness and collaboration.
Company information
TELUS Health is a global leader in health and well-being, leveraging technology to improve physical, mental, and financial health outcomes for a wide range of stakeholders.
Team overview
The candidate will join a trauma-informed, collaborative team providing 24/7 call center services with instant peer support via chat, video, or phone.
Job location and travel
This is a 100% remote position based anywhere in the U.S., with equipment provided for work.
Unique job features
The role uniquely combines clinical excellence with digital innovation, offering trauma-informed care, suicide prevention training, and a fully remote, flexible work environment.
Company overview
TELUS is a Canadian telecommunications company that provides a wide range of services including wireless, data, internet protocol (IP), voice, television, entertainment, and video. They generate revenue through subscription-based services, equipment sales, and solutions for businesses and healthcare sectors. Founded in 1990, TELUS has grown through strategic acquisitions and investments in technology infrastructure, such as their extensive fiber-optic network. The company is also known for its commitment to social responsibility, including initiatives in healthcare innovation and environmental sustainability.
How to land this job
Tailor your resume to highlight your clinical experience in mental health, crisis intervention, and risk assessment, emphasizing your ability to work with diverse and high-risk populations remotely.
Showcase your proficiency with digital tools and clinical documentation systems, as well as your strong clinical judgment and solution-focused intervention skills, which are key to the Client Care Counselor role at TELUS.
Apply through multiple channels including the TELUS corporate career site and LinkedIn to maximize your chances of being noticed for this remote position.
Connect with current TELUS Health team members on LinkedIn, especially those in clinical or client care roles, and use ice breakers like commenting on their commitment to trauma-informed care or asking about their experience with TELUS' remote work culture.
Optimize your resume for ATS by incorporating keywords such as 'crisis intervention,' 'risk assessment,' 'trauma-informed care,' 'solution-focused strategies,' and 'clinical documentation' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant TELUS contacts on LinkedIn, allowing you to focus your energy on preparing for interviews and professional growth.
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