Job summary
Job post source
This job is directly from AAA Auto Club Enterprises
Job overview
The Retail Service Specialist role at AAA Auto Club Enterprises is an entry-level sales and service position focused on assisting members and supporting branch operations.
Responsibilities and impact
The specialist will handle member requests such as taking passport photos, planning road trips, distributing maps and tour books, cashiering, and meeting sales and service goals through cross-selling and upselling.
Compensation and benefits
The position offers a starting pay range of $22.00-$23.00 per hour, quarterly bonuses, skill-based pay increases, health coverage including medical, dental, and vision, a 401(K) plan with company match and pension, tuition assistance, PTO for volunteering, wellness programs, and employee discounts.
Experience and skills
Candidates should have experience in retail sales, banking, or similar customer service/sales environments, ability to exceed sales or service goals, basic Microsoft Office skills, ability to work overtime including Saturdays, local travel capability, a high school diploma or GED, and must pass background and drug screening.
Career development
There are strong career growth opportunities with 90% of managers promoted from within, supported by training and skill-based pay increases.
Work environment and culture
The company values diversity and teamwork, fostering a supportive environment that embraces different cultures and backgrounds to deliver legendary service to members.
Company information
AAA Auto Club Enterprises is the largest federation of AAA clubs in the nation with 14,000 employees across 21 states, serving 17 million members since 1902, known for its national brand recognition and long-standing reputation.
Job location and travel
The role is based in branch locations with hours Monday to Friday 9am-5pm and Saturday 9am-2pm, closed Sundays and most holidays, with some local travel required.
Unique job features
This position offers unique member service opportunities such as passport photo services and road trip planning, combined with a strong incentive program and comprehensive benefits.
Company overview
AAA Auto Club Enterprises is a member-focused organization providing automotive, travel, insurance, and financial services. They generate revenue through membership fees, insurance premiums, travel bookings, and various financial products. Founded in 1902, AAA has a long history of advocating for driver safety and offering roadside assistance. They are known for their robust network of services and commitment to customer satisfaction, making them a trusted name in the industry.
How to land this job
Position your resume to highlight your customer service and retail sales experience, emphasizing your ability to exceed sales and service quality goals as this aligns directly with the Retail Service Specialist role at AAA Auto Club Enterprises.
Focus on showcasing your teamwork skills and capacity to interface confidently with members, as well as your flexibility to work overtime and weekends, which are key aspects of this position.
Apply through multiple channels including AAA Auto Club Enterprises’ official corporate career site and LinkedIn to maximize your application’s visibility and chances of consideration.
Connect with current employees or hiring managers in the branch network or sales division at AAA Auto Club Enterprises on LinkedIn; use ice breakers like asking about their experience with the company’s training programs or inquiring how they achieve success in cross-selling and upselling goals.
Optimize your resume for ATS by incorporating keywords from the job description such as 'retail sales,' 'customer service,' 'cross-selling,' 'upselling,' 'teamwork,' and 'Microsoft Office basics' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume to the job description, and identify LinkedIn connections, allowing you to focus your time on preparing for interviews and networking effectively.
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