Job summary
Job post source
This job is directly from LogicalisUS
Job overview
The Managed Services Operations Coordinator at LogicalisUS oversees managed services ticket flow and resource scheduling to maintain customer satisfaction and meet SLA targets.
Responsibilities and impact
The role involves monitoring and managing ticket queues, prioritizing and assigning tickets, escalating urgent issues, scheduling resources for maintenance and support, coordinating communication between support tiers, reporting on metrics, and recommending process improvements.
Compensation and benefits
The salary range is $50,474 to $63,093; other benefits are not specified in the description.
Experience and skills
Requires 2+ years in MSP or IT service desk environments, knowledge of ITSM and ticketing systems, strong organizational and communication skills, experience with SLA/KPI tracking, and proficiency in Excel or Power BI; ITIL Foundation certification or equivalent knowledge is preferred.
Work environment and culture
Logicalis values diversity and inclusion, promotes ethical and professional behavior, and emphasizes customer service consistent with company values.
Company information
LogicalisUS is an IT services company committed to delivering managed services with a focus on customer satisfaction and operational efficiency.
Unique job features
The role is distinguished by its critical function in real-time ticket management and dynamic scheduling within a managed operations environment.
Company overview
LogicalisUS is a leading provider of IT solutions and managed services, focusing on digital transformation, cloud computing, cybersecurity, and data analytics. They generate revenue by offering consulting, integration, and managed services to help businesses optimize their IT infrastructure and operations. The company is part of the Logicalis Group, a global IT solutions and managed services provider with a presence in over 26 countries. LogicalisUS has a history of strategic acquisitions and partnerships to expand its capabilities and market reach, positioning itself as a trusted advisor in the technology sector. Their commitment to innovation and customer-centric solutions makes them a significant player in the IT industry.
How to land this job
Tailor your resume to emphasize experience managing IT service desk or MSP ticket queues, highlighting skills in prioritization, categorization, and real-time ticket management to align with LogicalisUS's operational needs.
Highlight proficiency with ITSM tools like ServiceNow, ConnectWise, or Autotask, as well as experience tracking SLA compliance and generating performance reports to demonstrate your ability to maintain service quality and engineer productivity.
Apply through multiple channels including LogicalisUS's corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed by recruiters.
Connect with current LogicalisUS employees in Managed Services or Operations roles on LinkedIn; start conversations by referencing recent company news, asking about team culture, or inquiring about best practices for success in the Managed Services Operations Coordinator role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'ticket queue management,' 'SLA tracking,' 'resource scheduling,' and 'ITSM tools' to ensure your resume passes automated screening filters.
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