Job summary
Job post source
This job is directly from RXO, Inc.
Job overview
The Customer Service Representative at RXO ensures outstanding service by working with customers, business partners, and drivers to meet commitments and enhance customer experience.
Responsibilities and impact
The role involves assisting customers and partners via phone and email, handling complaints professionally, resolving issues, monitoring delivery routes, scanning haul-away pods, and processing order changes or cancellations.
Compensation and benefits
The position offers competitive pay, health, dental and vision insurance, 401(k) with company match, life insurance, disability coverage, Employee Assistance Program, paid time off, and tuition reimbursement.
Experience and skills
Candidates need experience with Microsoft Office programs and preferably one year of related call center experience, strong customer service skills, multitasking ability, and organizational skills; a high school diploma or equivalent is preferred.
Career development
RXO supports career advancement regardless of background, offering endless opportunities for growth in a fast-paced, innovative environment.
Work environment and culture
RXO values inclusivity, diverse perspectives, safety, and strong relationships, fostering a collaborative and supportive work environment.
Company information
RXO is a leading transportation solutions provider using cutting-edge technology to improve shipping and carrier efficiency across North America.
Application process
Applicants are encouraged to fill out an application and join RXO's talent community; a pre-employment drug test may be required.
Company overview
RXO, Inc., founded in 2022 and headquartered in Charlotte, North Carolina, is a leading provider of asset-light transportation solutions. The company specializes in tech-enabled truck brokerage services, managed transportation, freight forwarding, and last-mile delivery. With a vast network of over 100,000 independent carriers, RXO connects approximately 10,000 customers, ranging from small businesses to Fortune 100 companies. Originally a spin-off from XPO Logistics, RXO has established itself as an industry disruptor through its proprietary digital freight marketplace and innovative logistics solutions.
How to land this job
Tailor your resume to highlight your customer service skills, experience handling complaints professionally, and your ability to multitask and stay organized under pressure, as these are key for the Customer Service Rep role at RXO, Inc.
Emphasize your proficiency with Microsoft Office programs like Word, Excel, PowerPoint, and MS Project, since these tools are specifically mentioned as essential in the job description.
Apply through multiple channels including RXO's corporate careers site, LinkedIn, and other job boards where RXO listings appear to maximize your application visibility.
Connect with current Customer Service Representatives or team members in the operations division at RXO on LinkedIn; start conversations by referencing their recent posts about customer success stories or by asking about their experience working in a fast-paced, technology-driven environment.
Optimize your resume for ATS by including keywords such as 'customer service,' 'complaint resolution,' 'multitasking,' 'Microsoft Office,' and 'delivery order processing' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application platforms, and find relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking effectively.
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