Job summary
Job post source
This job is directly from Foundever
Job overview
The Business Analyst role at Foundever focuses on transforming data into actionable insights through dashboard development and data visualization to support client operations and decision-making.
Responsibilities and impact
The analyst will design and maintain Power BI dashboards, analyze complex data sets for trends and performance metrics, collaborate with stakeholders to gather requirements, streamline reporting processes, and prioritize user experience in dashboard design while providing documentation and training.
Experience and skills
The position requires a bachelor's degree in a related field, 3-5 years of experience in business intelligence or data analysis with a focus on dashboard development, proficiency in Power BI, understanding of UX principles, and prior experience in a BPO environment.
Work environment and culture
Foundever promotes a culture of creativity, connection, and commitment, recognized for its global culture and great employer awards, supporting a diverse and inclusive work environment.
Company information
Foundever is a global leader in customer experience with 150,000 associates, supporting over 800 brands and handling 9 million customer conversations daily across 45 countries, known for its innovative CX solutions and award-winning culture.
Job location and travel
The role is remote, allowing work from any location.
Unique job features
The job emphasizes user experience in BI tools, continuous improvement through user feedback, and integration of multiple reporting roles into one streamlined position.
Company overview
Foundever is a company that specializes in providing customer experience and support services. They offer various roles such as Customer Experience Representatives and Intuit Customer Service Representatives, with positions available in locations like Dungannon, VA, and Wise, VA. Foundever provides paid training for their employees, ensuring they are well-prepared to handle customer interactions effectively. The company generates revenue by partnering with other businesses to manage their customer service operations, thereby enhancing customer satisfaction and loyalty for their clients.
How to land this job
Position your resume to highlight your proficiency in Power BI and your experience designing user-friendly, visually appealing dashboards focused on operational and agent performance metrics.
Emphasize your ability to analyze complex datasets, identify trends, and translate these into actionable insights that support strategic decision-making within a BPO environment.
Apply through multiple platforms such as Foundever's official corporate careers page and LinkedIn to maximize your application visibility and reach.
Connect with current Foundever Business Intelligence or Analytics team members on LinkedIn; start conversations by complimenting recent projects they’ve shared or asking about their experience working on CX solutions at Foundever.
Optimize your resume for ATS by including keywords like 'Power BI,' 'dashboard development,' 'data visualization,' 'BPO,' 'user experience,' and 'performance metrics' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job postings across platforms, and find LinkedIn connections to network with, allowing you to focus more on preparing for interviews and skill enhancement.
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